Manager, Administration - Behavioral Rehabilitation Center

Please make sure to attach your resume to complete your application.


The Manager, Administration will oversee administrative functions and projects in support of the Behavioral Rehabilitation Center (BRC) in Weaverville, NC. Opened in February 2018, the ASPCA Behavioral Rehabilitation Center (BRC) in Weaverville, North Carolina, is the first and only permanent facility dedicated to the study and rehabilitation of extremely fearful, undersocialized dogs, such as those confiscated from puppy mills and hoarding situations. The BRC is part of Rehabilitation Services, which also includes the Cruelty Recovery Center (CRC) in Columbus, OH, and the Recovery and Rehabilitation Center (R&R) in Pawling, NY. All three facilities provide opportunities for animals to heal after rescue. Protocols and procedures used by Rehabilitation Services teams promote constant collaboration across all areas of expertise to achieve the best, most balanced support for animals.  


The Manager plays a key role in the work to ensure that systems and processes are efficient and support the day-to-day operations of the BRC. The Manager sees to the daily administration and business operations, including supply ordering/processing, invoice tracking, and supporting the BRC Leadership team with scheduling, taking meeting notes, expense reports and more. This individual will also work collaboratively with administrative counterparts across Rehabilitation Services to provide unified support to the teams, develop and learn continually, and provide back-up to one another.  


One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts. This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment. At the BRC, we treat each other with respect and kindness. We have compassion for animals, our teammates and ourselves. Our individual well-being is as important as that of the animals in our care. We are collaborative and willing to share and receive honest feedback. We build and maintain strong relationships. We are accountable and dependable. We all contribute to a positive and supportive culture. 


To succeed in this role, the Manager will be a people person with sound judgement and excellent written and verbal communication skills. He or she will be organized and resourceful, thriving on managing multiple projects and accomplishing day-to-day administrative functions in a fast-paced environment. The manager is a skilled and flexible multi-tasker who maintains a positive and solution-focused attitude and works as part of a cohesive team. The Manager ensures team norms are implemented and that staff wins are celebrated.  


Responsibilities include but are not limited to: 


Administrative Management and Executive Assistance (60%) 

  • Manage the daily administrative operations for the BRC and ensure work is accurate and consistent with identified standards and procedures. 

  • Provide support in the collection and management of animal health and rehabilitation data. Monitor survey responses, complete intake paperwork, and print kennel cards and signage as needed. 

  • Provide ongoing review of administrative operations and propose changes to maximize effectiveness. 

  • Assist with the VP’s complex calendar. Schedule group meetings, conferences, teleconferences and travel as needed. 

  • Maintain a deep knowledge of the VP’s priorities and workflow. Perform long-range planning, juggle frequent last-minute changes, and coordinate with internal and external constituents. 

  • Provide administrative and executive assistance to BRC Leads in Medical, Behavior, and Operations (as needed) 

  • Complete all travel logistics and itineraries, facilitate preparation for travel, and prepare and submit expense reports. 

  • Project manage the BRC SOP process, which includes hundreds of documents that need to be reviewed, edited, finalized, and formatted by cross-branch stakeholders. 

  • Project manage BRC projects as requested by the BRC Vice President   

  • Scribe for several weekly BRC meetings and provide support in other meetings, such as the RS Quarterly Meeting, as needed. 

  • Serve as the general hub of information for the BRC team. 

  • Draft and send the “BRC Weekly Snapshot” email to keep all staff updated on important announcements and interdepartmental news.  

  • Collaborate with fellow administrative professionals in Rehabilitation Services and across the organization. 

  • Coordinate visitor schedules and assist with logistics planning, as needed. (This may include media, donors, external shelter groups, internal department visits, etc.) 

  • Support management initiatives and presentations by contributing to and participating in staff meetings and training sessions, copy editing documents, preparing Power Point slides, templates and forms as needed. 

  • Oversee logistical support as needed for meetings (electronic and in-person), events, conferences, webinars and conference calls including room setup, refreshments, A/V needs, catering, travel/accommodations, ASPCA swag, and recording minutes. 

  • Facilitate work requests with Facilities, Centralized Services and Office Services by serving as the point-person for communications. 

  • Coordinate the Fun Committee with decisive voice on activities. 

  • Act as co-Fleet Coordinator with BRC Facilities Manager 

  • Coordinate milestone and birthday recognition for staff. Ensure individual and team wins are celebrated. 

  • Monitor new technologies in use at the ASPCA, learn them, and guide VP in implementation for maximum efficiency/effectiveness. 

  • Organize documents in Box and maintain orderly online filing system for entire BRC home drive. 

  • Maintain the highest level of confidentiality while handling sensitive information and issues.   

  • Process the mail and donations that arrive. 

  • Assist as requested in behavior treatments and evaluations as a “novel person”. 

  • Answer the front door to allow package delivery, entrance to volunteers, etc. 

  • Respond to the following: 

  • Public inquiries via phone, email, and in-person visits (e.g., info about center, intern requests, requests for behavior help with pets, etc.) 

  • External and internal requests to take dogs into the BRC program (connect them with Senior Director of Operations; make sure follow-up is complete.) 

  • Rescue groups/fosters who are following up on dogs they have sent to the BRC. 

  • Support or oversee other administrative activities and special projects as identified by the Vice President  

  • Support the daily care and transportation of animals as needed 


Financial and Inventory Management (30%) 

  • Manage the VP and other BRC VISA accounts, including creation and submission of timely monthly expense reports. 

  • Act as level 1 reviewer of BRC expense reports 

  • Work with the Senior Manager of Rehabilitation Services to process BRC related payment requests and invoices, expense classification, and document management through the Workday system. 

  • Guide suppliers through the vendor setup and reimbursement process ensuring accuracy and sales tax exemption rules are followed when applicable. 

  • Manage vendor relations by serving as the point-person for Centralized Services, completing timely payments to them and identifying cost-effective vendors with superior products. 

  • Monitor the department’s expenses (including regular reviews of the Verizon bills) and ensure ASPCA resources are used efficiently and effectively. 

  • Assist Finance department by ensuring that any GL-code reclassifications are communicated to them. 


New Hire Onboarding Support (10%) 

  • Manage BRC uniform inventory, including purchasing items as needed. 

  • Manage first day administrative activities for new hires. 

  • Assist hiring managers with the onboarding process for new hires and consistently update the BRC onboarding guide. 

  • Facilitate recruiting process for interviewing candidates, including setting up interviews, greeting candidates, and providing forms and follow up as required by hiring managers. 

  • Participate as a panelist in panel interviews across Rehabilitation Services, as needed. 


Exemplifies the ASPCA’s Core Values: 

  • Has Commitment and dedication to improving the lives of animals 

  • Demonstrates Ownership and feels responsible for outcomes 

  • Believes in Team – that we are stronger together 

  • Seeks to Elevate others and reimagine what is possible 

  • Focuses on Impact, specifically making change for animals 



  • Proven ability to seek and build positive and productive relationships that allow coordination of activities and communications between individual stakeholders and departments. 

  • Demonstrates initiative, judgment, diplomacy, sensitivity, and respect for confidentiality. 

  • Strong team player combined with ability to self-manage and work independently. 

  • Proven problem-solver and generator of new ideas with strong sense of team culture and opportunities 

  • Exceptional verbal and written communication, including excellent grammar and editing and proofreading skills. 

  • Excel, Word, Box, and One Note proficiency 

  • Proactive with the ability to anticipate needs. 

  • Excellent organizational skills 

  • Ability to analyze and reprioritize assignments.  

  • Ability to anticipate and react swiftly, positively and effectively to problems.  

  • Ability to implement new procedures effectively.  

  • Ability to successfully work in a high-volume, fast-paced environment and multi-task with a high degree of integrity and accountability, and without loss of attention to detail. 

  • Proven ability to manage and coach staff effectively. 

  • Ability to work well within a team and communicate effectively and respectfully with all levels of staff and volunteers. 

  • Ability to work in proximity to behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed. Quick to recover from difficult situations. 

  • Ability to walk, bend, stand and reach constantly during a minimum 8-hour day. 

  • Ability to drive a vehicle. 

  • Must be able to occasionally lift and move up to 50 pounds.  


 Additional Information: 

  • Occasional weekends and/or evenings Behavioral Rehabilitation Center in Weaverville, NC 

  • Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. 

  • Fear Free Shelter certification is required within 60 days of hire. 


Education and Work Experience: 

  • Undergraduate degree required or equivalent work experience. 

  • Minimum 2 years-experience supporting administrative and/or financial responsibilities in a fast-paced, service and people-oriented industry. 

  • Animal sheltering experience a plus 

  • Writing, editing, and/or proofreading experience 

  • Fluent in Microsoft Office required, especially Excel   

  • Familiarity with Workday a plus 

  • Experience with AirTable and One Note or other project management software strongly preferred 



  • English (required) 


Compensation and Benefits: 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.   

The target hiring range for this role is $27.41-$29.33 

For more information on our benefits offerings, visit our website. 


Stay Connected – Join Our Talent Community 

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA. 



See above for qualifications details.



English (Required)

Education and Work Experience:

Bachelors, High School Diploma (Required)


Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.