Manager, Care & Enrichment

Please make sure to attach your resume to complete your application.

Summary:

At the Cruelty Recovery Center (CRC), a dedicated team of sheltering, veterinary and animal behavior staff work together to serve animals rescued in ASPCA national cruelty cases and disaster responses. This team works closely with the ASPCA’s National Field Response (NFR), Veterinary Forensics, Legal Advocacy & Investigations (LAI), Behavioral Sciences (BST) and Shelter Medicine Services (SMS) teams to ensure well-coordinated operations and high-quality care for animal victims of neglect, abuse and natural disasters. The CRC team also provides care for animals housed in ASPCA temporary field shelters.

The Manager, Care and Enrichment works alongside two other Managers, Care and Enrichment, under the direction of the Senior Manager, Care and Enrichment. The manager supervises four Care and Enrichment Technicians (CETs) who comprise a team of 12 in total. The Care and Enrichment team works together to provide daily care and enrichment, perform low-stress handling and husbandry, closely monitor the population for signs of medical and behavioral change and keep all animal care areas stocked with supplies.

In the absence of the Senior Manager, the Manager shares oversight of CRC daily operations with fellow Managers. The Manager will also help plan and rotate in to oversee sheltering functions at ASPCA temporary shelter facilities. In addition to taking a lead role in the oversight of animal care and supervision of daily care teams, the Manager will perform recordkeeping, track and order needed supplies and work with the Senior Manager and Manager, Facilities to ensure a safe, well-organized environment for all animals and staff. Perhaps the most critical function of the Manager will be to serve as part of a harmonious, united management team of shelter operations, shelter medicine and animal behavior experts, all dedicated to collaborating with each other to provide balanced, holistic care.

Responsibilities:

Shelter Operations (70%)

Cruelty Recovery Center:

  • Direct Care and Enrichment team, in partnership with fellow Managers, to monitor and help maintain the medical and behavioral health of shelter animals; ensure proper daily care and adherence to nutrition, sanitation and infectious disease-prevention protocols established by the ASPCA’s Shelter Medicine Services team; fill in to support CET responsibilities as needed
  • Ensure that feline and canine enrichment programs are implemented and maintained; that staff are trained and compliant; that adequate supplies are on hand; and that animals are receiving an appropriate variety of items and experiences to support and enhance behavioral health
  • Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
  • Instill the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do
  • Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals
  • Meet regularly and effectively collaborate with CRC operations, medical and behavior team leads to maintain clear communication and ensure consistent care
  • Work with the Senior Manager, Volunteers and Responders to integrate volunteers into daily care, setting clear expectations, providing guidance as needed and always communicating respect and gratitude for volunteer support
  • Work with the Senior Manager, Foster and Placement to orchestrate the export of released animals to partner organizations and foster homes
  • Ensure that shelter supply needs are met at the CRC and in the field; meticulously track expenses and order supplies with supervisor approval
  • Collaborate consistently with other ASPCA departments, prioritizing alignment in operations practices across departments
  • Maintain strict confidentiality when dealing with criminal cases

Temporary Sheltering:

  • Assist with planning and animal care enrichment arrangements for temporary sheltering operations in the field
  • Travel to temporary shelters and fill in for various roles on an as needed basis
  • Schedule CRC team members, other ASPCA staff and Responders to staff emergency/temporary shelters;
  • Work with Logistics on the National Field Response (NFR) team to order and ship necessary supplies for the shelter and staff; collaborate with NFR Logistics and Safety leads on the ground
  • When appropriate, work with local communities affected by disasters to return rescued animals to their owners and find placement for unclaimed animals

People Management (20%)

  • Manage and supervise four CETs; maintain a fully staffed team, hiring and onboarding new CETs as necessary
  • Develop and implement an annual professional development plan for each direct report, leveraging tools provided by the ASPCA; guide staff to achieve individual yearly goals
  • Conduct regular trainings and refresher courses for team members
  • Conduct regular one-on-ones to provide excellent managerial support
  • Guide and motivate staff to ensure an appropriate work-life balance
  • Address and report performance concerns appropriately; work with CET direct reports to hone skills and continually improve performance
  • Operate in alignment with our Core Values of commitment, ownership, team, elevate, and impact
  • Supervise multiple ASPCA staff and responders in unique locations and situations
  • As needed, manage responders assigned to functions under the Manager’s supervision

Program Maintenance (10%)

  • Review Standard Operating Procedures for both CRC and temporary shelters on a quarterly basis and, with other team leads, ensure changes and updates are communicated to the entire team
  • Continually assess the efficacy of CRC animal enrichment, innovating and encouraging the team to work together to maintain a robust, comprehensive program
  • Research and develop best practices in sheltering, enrichment, and animal care/handling, including advances in emergency shelter practices
  • Attend workshops for animal welfare professionals to expand the sheltering, rehabilitation and recovery work of the ASPCA; share learning with the entire Care and Enrichment team upon return
  • Perform other duties as assigned by the Senior Manager

  • Exemplifies the ASPCA’s Core Values:
    • Has Commitment and dedication to improving the lives of animals
    • Demonstrates Ownership and feels responsible for outcomes
    • Believes in Team – that we are stronger together
    • Seeks to Elevate others and reimagine what is possible
    • Focuses on Impact, specifically making change for animals

Qualifications:

  • Always treats people and animals with care and respect; must be a compassionate caregiver for animals and have a genuine interest in leading others
  • Supports fellow team leads; can serve as a loyal member of a united management team
  • Maintains a positive attitude; must enjoy working directly with people; respects team members at all levels
  • Excellent written and oral communication skills
  • Flexible communicator; ability to interact with diverse personalities and groups
  • Meticulous organizational skills; pays close attention to detail
  • Works efficiently and calmly in a quick-paced changing environment---and can motivate a team to do the same
  • Works well under pressure; willing to work long hours
  • Relishes troubleshooting and problem solving
  • Ability to work independently as well as part of a team
  • Ability to work closely with behaviorally compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis
  • Animal handling and restraint skills preferred
  • Administrative and computer skills, including proficiency with Microsoft Word, Excel and PowerPoint
  • Ability to walk, bend, stand and reach constantly during a minimum 8-hour day
  • Animal first aid skills preferred
  • Adapts to a flexible work schedule and willingness to be on-call for last-minute deployments; Weekends are required
  • Ability and willingness to travel up to 35% of the time as needed (Please note, travel requirements may be modified temporarily due in part to COVID-19; this remains a requirement of the position, and we expect normal travel volume to resume as the organization resumes normal operations)
  • Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history

Qualifications:

See above for qualifications details.

  

Language:

English (Required)

Education and Work Experience:

  

At least 2 years of experience working hands-on with animals., At least 2 years of management experience strongly preferred; excellent people-management skills, High School Diploma or GED equivalent required; B.A./B.S. preferred, IS 700, 800 and ICS100 and 200 preferred; must be completed within 90 days of hire, Low Stress Handling® University Silver-Level certification is required within six months of hire

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.