Patient Liaison, Miami CVC

Please make sure to attach your resume to complete your application.

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford vet care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills and passion for the animals we serve.

What you’ll do:

The Patient Liaison (PL) is a vital member of our team who works with clients and the CM medical team to ensure seamless delivery of services and a judgement free, high-quality experience for all. From pre-visit scheduling to welcoming patients and their families to the clinic, through clinic discharge and post-visit instructions, the PL is the trusted source of information and support for families seeking assistance for their pets. 

This is a full-time position, approximately 8 hours a day, 5 days a week (40 hours/week), generally Tuesday through Saturday.  The position requires some flexibility in schedule, a willingness to occasionally arrive early or work beyond the end of a shift.

What you’ll get:

  • Work/life balance:
    • work five approximately 8-hour days per week with two days off
    • paid vacation time to relax
    • paid sick time to heal
    • ten paid holidays to observe
    • plus - paid personal time to celebrate what and when you like
  • Competitive hourly rate
  • Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) with employer-funded contributions after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
  • Room to grow: the ASPCA has robust professional development programs to help you grow as a professional and a person
  • Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

The ASPCA strives to maintain a COVID-free workplace.  To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires.  ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated. 

Responsibilities:

Job Responsibilities include but are not limited to:

Customer Service and Outreach (70%)

  • Work as part of a team to create a consistently excellent, welcoming client experience
  • Greet clients, answer questions, schedule appointments and assist with patient intake
  • Maintain a clean, stocked and organized lobby
  • Manage client check-in to ensure smooth/efficient morning intake process
  • Accurately and efficiently enter client and patient information into database
  • Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions 
  • Provide clients with referrals to external agencies/partners
  • Accept payments for services and ensure cash register is balanced daily
  • Complete follow-up and reminder calls / text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance
  • Schedule follow-up and additional services as needed
  • Participate in grassroots community outreach to connect services with clients who need them, including ASPCA and CM events and tabling at other community events
  • Drive company vehicle, as needed for service delivery

Medical Support (30%)

  • Prepare exam room(s) for use and escort and welcome clients into exam rooms
  • Assist with outpatient exams by taking patient medical history
  • Act as a scribe as appropriate to increase efficiency of the medical team
  • Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork
  • Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes
  • Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment
  • Restock medical supplies as needed
  • Assist medical team with translation service coordination as needed
  • Perform other duties as assigned

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Qualifications:

Ability to work independently and as part of team, Ability to work standing for 8-plus hours, A strong interest in animal welfare and a desire to carry out the ASPCA’s mission, Computer skills, including MS Office, Experience with and/or desire to work with diverse populations is required, Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history, outstanding customer service skills and experience, the ability to stay calm under pressure

  

Language:

English (Required), Spanish

Education and Work Experience:

Bachelors

  

Experience in Community Services, Customer Service, Community Organizing, Advocacy or Related Field

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.