Senior Manager, Foster Care & Placement

Please make sure to attach your resume to complete your application.

Summary:

Are you a friendly, detail-oriented people-person who thrives in creating efficiency? Do you excel at open, effective communications to keep things on track in a fast-paced, dynamic environment? Are you passionate about animal welfare and the goodness of people and do you possess a strong interest in finding opportunities for people to help dogs and cats in a real and tangible way?  If so, you should consider the role of Senior Manager, Foster Care and Placement at the ASPCA’s Adoption Center in New York City.

The Senior Manager, Foster Care & Placement (the Sr. Manager) facilitates deep engagement in the mission of the ASPCA through the oversight of the Foster and Transport Programs and the relationships cultivated and maintained with their stakeholders: Foster Caregivers, Placement Partners and members of the public. The Sr. Manager leads the Foster and Placement teams in supporting hundreds of dedicated volunteer Foster Care providers and ensuring animals have a variety of options for positive outcomes. Additionally, the Senior Manager is responsible for expanding and integrating the Foster Care program across all of the ASPCA’s NYC-based programs which include the Adoption Center and Kitten Nursery (AC & KN), Animal Recovery Center (ARC), and the Canine Annex for Rehabilitation & Enrichment (CARE).

The ASPCA Adoption Center is dedicated to helping animals by engaging community members directly in the work of caring for animals. You will be a key player in engaging the public as ambassadors for the ASPCA’s mission – through volunteerism, foster and adoption. You’ll be a leader of a high-performing staff and volunteer team providing care for +/- 3,000 at-risk pets per year and will work collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate desired outcome that all animals live good lives.

The Center currently provides shelter and adoption for five groups of animals:

Animal victims of cruelty and neglect brought to us by the NYPD Animals brought to us through our Community Engagement team Underage kittens and other medically compromised stray animals   Animals surrendered by their owners and in need of adoption into new homes and Animals transferred in from shelter/rescue partners

Using best practices, innovative programs, and measurable outcomes, you will lead the teams responsible for expeditiously moving animals to foster care and direct the relevant processes necessary to ensure their speedy placement, either through adoption from our 92nd Street facility or mobile unit, as part of the Adoption Ambassador/Remote Adoption program, or via transfer to partner shelters or home-based rescues.

To succeed in this role, the Sr. Manager, Foster Care & Placement will possess excellent people skills, exceptional project management skills, and a demonstrated ability to mentor, train, supervise and coach direct reports. The Sr. Manager’s team will champion canine and feline populations equally and enthusiastically to foster families and partners and be fluent in all aspects of animal well-being. Partnership with the Adoption Center Animal Welfare and Admissions & Matchmaking teams will be critical to ensure incoming and outgoing foster animal capacity supports the ability to provide the highest standards of care in-shelter. Success also hinges on the Sr. Manager’s team partnering effectively with interdepartmental Medical, Behavior, Placement, Welfare and Promotions teams to ensure foster homes and foster animals are provided with the support necessary for success, and to ensure that Adoption Ambassador animal candidates can be readily adopted.

Responsibilities:

Responsibilities will include, but are not limited to:

People Management and Training (50%)

  • Working with the Director, Volunteer and Foster Engagement, nurture a culture of learning at the Adoption Center, ensure a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectation-setting, and regular practice of feedback and after-actions
  • Provide training, supervision, modeling, coaching and ongoing guidance for direct reports
  • Provide regular, timely and direct feedback via regular check ins with direct reports; conduct routine skip level meetings, as applicable.
  • Be a consistent and visible leadership presence onsite and with foster care providers; be available to answer questions, receive feedback, lend a hand, and ensure deep understanding of and compliance with Adoption Center and Foster Program policies and operations
  • Guide the staff in training, supervising, coaching and providing feedback to fosters and volunteers who support foster & placement programming
  • Develop written materials (protocols, information sheets, data sheets, etc.) and oversee their use by staff and volunteers
  • Serve as a champion in times of change management and work with VP and leadership team in identifying ways to improve the operations and success of the Adoption Center
  • Rotate on-call coverage for emergencies, weekends, holidays, evenings and events with other Adoption Center leadership.
  • Other duties as assigned by supervisor

Program Development (50%)

  • In partnership with the Adoption Center Management Team, execute on goals for the Adoption Center to continuously improve its service delivery
  • In partnership with the Director, Volunteer Engagement, develop program goals, strategy and key results for the foster and transport programs, to engage the public and animal welfare partners in the mission of the ASPCA.
  • Continuously seek out, learn, share and implement best practices in the field related to foster care, animal relocation and animal placement
  • Lead the ongoing development and implementation of innovative recruitment activities, promotions or events designed to enhance and increase interdepartmental needs-based foster home recruitment and retention; measure each initiative’s success, and modify programming accordingly
  • Ensure that all foster families are provided direct, thoughtful and transparent communication about the purpose of their foster assignment including complex medical and/or behavioral needs, and that fosters understand that humane euthanasia may ultimately be the appropriate outcome for any animal 
  • Through the innovative use of industry best practices and Adoption Ambassador programs, create an environment and culture that supports the adoption of as many pets as possible from foster care.
  • Partner closely with Animal Welfare and Matchmaking & Admissions leadership to manage incoming and outgoing animal populations from foster and transport, with an eye on capacity for care, and length of stay (LOS); support the team in trouble-shooting any issues surrounding transports and animal flow.
  • In close partnership and communication with the ASPCA’s Centralized Placement department, support the Manager, Transport in cultivating the type and number of active rescue groups and placement partners needed for adoption center animals, building strategic and productive relationships to support positive animal outcomes
  • Develop relationships with and maintain fluency in the work of other ASPCA departments to ensure the Foster Engagement team effectively and proactively trains and assigns appropriate foster volunteers for NYC programs
  • In partnership with the Sr. Manager, Volunteer Engagement and other relevant subject matter experts, maintain, innovate and refine a dynamic engagement plan for fosters and volunteers, to keep them informed about Adoption Center and ASPCA work, reinforce culture and commitment, provide timely updates on policy and process developments and access to training, skill-building opportunities, new programs and special events.
  • Partner with the Sr. Manager, Volunteer Engagement and Foster Program team to utilize the Volunteer Management Application (VMA) to compile statistical reports on foster applicants, training, hours, and retention to identify trends in foster engagement
  • With the Foster and Transport Program teams, evaluate daily animal population in-foster to determine time-to-adoption/ LOS, and identify opportunities for positive outcomes through adoption or transfer
  • With the Foster Program team, regularly monitor metrics in relevant databases and animal flow into and out of foster care; make adjustments to operations as needed to improve service and efficiency
  • Support the Manager, Foster Engagement in seeking out and utilizing innovative tools (e.g.: web-based technologies) to streamline foster administrative processes, to include trainings and orientations
  • Ensure that all foster volunteers receive comprehensive training in disease control and prevention in their home, animal handling and safety techniques
  • Deploy with Community Engagement, Community Medicine, National Field Response or Relocation twice per year, as is feasible and appropriate.

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Language:

English (required)

Spanish and other languages (preferred)

Education:

  • High school diploma required
  • Undergraduate degree preferred or comparable work experience
  • Fear Free® certified or within 90 days of employment

Qualifications:

Ability to give and receive timely, productive and relevant feedback, Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work • Able to maintain an open mind regarding changes and be willing to learn, implement, demonstrate and teach new protocols., Ability to teach and coach; familiarity with adult learning principles a plus, Demonstrated, exceptional skills in managing operations-based programs; effective solution-focused problem-solver, Demonstrated exceptional client services skills; solution-focused problem-solver, Demonstrated exceptional skills in managing and motivating a team and prioritizing their development, Demonstrates care and concern for the safety and well-being of self, animals and others, especially during stressful situations, Excellent decision-making ability; able to act with urgency as emergent situations arise, maintaining organizational and programmatic standards, Excellent interpersonal and collaborative skills, Excellent public speaking skills; must feel comfortable addressing large groups of people in person or virtually, Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests, Experience and some fluency with the Adoption Ambassador program, and the ASPCA Meet Your Match® Adoption programs, Experience with conflict resolution and demonstrated ability to facilitate volunteer and staff performance management conversations/actions with diplomacy, Facility with, or ability to learn and use additional software programs as needed, Must possess excellent written and oral communication skills., Passion for volunteer management and engagement; proven history of building and maintaining positive and productive relationships with internal and external stakeholders, Some animal handling skills preferred, Strong computer skills, including Microsoft Office; familiarity with PetPoint or other shelter or veterinary software systems a plus, Strong project management skills and ability to meet deadlines, juggle multiple and competing priorities, and be responsive to new requests

  

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)

  

At least 2 years animal welfare experience preferred, Minimum 3 years in management of people, Volunteer, foster and/or placement experience a plus

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.