Senior Manager, Foster Care

Please make sure to attach your resume to complete your application.

Summary:

The Senior Manager, Foster Care facilitates deep engagement in the mission of the ASPCA through the recruitment, management, support, and celebration of hundreds of dedicated volunteer Foster Care providers in the ASPCA Pee Wee Program.

The ASPCA Pee Wee Program provides temporary care for at-risk kittens and adult cats until they are ready for adoption. Intake locations are the Baldwin Park and Downey Animal Care Centers, with feline support provided across all LA County Department of Animal Care Centers (DACC).

In conjunction with other team members, the Senior Manager will ensure the health and well-being of +/- 2,000 at-risk felines in our foster population each year by overseeing their medical and behavioral care to further the ASPCA’s ultimate desired outcome that all animals live good lives.

Using best practices, innovative programs, and measurable outcomes, this role will lead the process for expediting animals to foster care and direct the processes necessary to ensure their speedy placement into an adoptive home.

To succeed in this role, the Senior Manager will possess proven people skills and project management skills and will be able to partner effectively with medical and behavior subject matter experts to ensure foster homes are provided with the support necessary for success. The Sr. Manager will grow the foster program by providing support and training for foster caregivers and strategically expanding the program’s capacity for new feline populations.

It is important that the Senior manager is a visible presence at our Los Angeles, California locations, spending time visiting partner shelters, and able to commute within Los Angeles. Up to 50% of your time may be spent working from a remote home office.

Responsibilities:

Responsibilities will include, but are not limited to:

Foster Population Management (30%):

  • Implement and manage foster population expansions using Los Angeles Department of Animal Care and Control (DACC) data and internal program data
  • Lead and collaborate with DACC care center mangers and volunteer program teams to efficiently implement and manage transfers from all animal care centers
  • Design and deliver feline care training materials and resources for foster caregivers and internal teams.
  • Collaborate with Community Foster and Outreach manager to efficiently transfer felines from the Focus Area community and the Community Foster Program into the LA Foster Program
  • Create and continually update monitoring and reporting tools to manage foster populations
  • Maintain fluid communication between medical, foster, and placement teams regarding foster cases  
  • Be responsible for daily incoming and outgoing animal populations from foster and transport, with an eye on capacity for care, and length of stay (LOS); adjust operations as needed to improve service and efficiency
  • Supervise prioritization of multiple feline intake sources and see that Foster Team adjusts daily operations to meet the daily demands of foster care placement
  • Prioritize health and behavior of animals in foster care and collaborate with the Veterinary Program Manager to resolve concerns, including humane euthanasia recommendations
  • Continuously seek out, learn, and implement best practices in animal welfare with a focus on foster programs and kitten medical and behavioral care
  • Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques

Foster Program Management (30%):

  • Establish program protocols, tactics, and key results in partnership with the Senior Director, Senior Manager Animal Placement and Logistics, and Veterinary Program Manager; continually review and establish processes to create efficiencies in the work
  • Collaborate with internal teammates to develop and maintain all program Standard Operating Procedures
  • Engage in positive relationships and ongoing communication with other feline welfare organizations; in collaboration with the Community Foster and Outreach Manager, present and teach innovative tools from the LA Foster program via ASPCAPro and local partnerships
  • Gather, organize, and present data and key results of LA Foster program
  • Monitor recruitment and retention needs based on number of available foster homes, incoming populations, and populations at risk of being denied for foster program  
  • Represent the Foster Team in strategic and workforce planning based on program operations, capacity and resources needed
  • Implement and manage foster recruitment and retention events in partnership with Media & Communications departments
  • Connect with Member Communications and Media & Communications departments to expand reach and presence of foster program through email, social media, influencer and celebrity engagement, and events
  • Supervise Foster Coordinator and Foster Assistant in actively engaging foster caregivers, using innovative tools to streamline the foster orientation process and foster assignments
  • Lead a “foster on deck” process to ensure timely, efficient flow of animals into care
  • Manage relationships with veterinarians at ASPCA and LA partner veterinary clinics and expand network of veterinary partners, with the support of the Foster Coordinator and Client Services department, with a focus on the ability to follow ASPCA Foster program medical protocols and provide cost-effective medical services
  • Ensure fluid communication between foster and medical teams to make intake and healthcare decisions based on established ASPCA medical protocols
  • Lead and manage relationship with ASPCA Kitten Nursery; encourage ongoing communication and exchange of best practices, key results, and innovative ideas to align on a unified vision
  • Manage relationship between the Foster Team and Client & Member Services department; implement and manage use of tools and resources for foster caregivers based on feedback and observation
  • Collaborate with IT department to further develop and increase efficiency of foster tracking database; continuously monitor tools and implement improvements as needed

Foster Caregiver Support and Staff Development (30%):

  • Communicate difficult decisions about animal care to foster caregivers in a timely, direct, transparent, and compassionate manner – consulting with program Veterinarian as needed
  • Lead ongoing assistance and coaching to foster families, especially those caring for neonates and felines with medical and/or behavioral conditions
  • Develop, implement, and manage tools to promote consistency in communication with foster caregivers with an emphasis on exceptional customer care
  • Foster a culture within the LA Foster team that recognizes and celebrates foster caregivers; see that foster families are informed and engaged advocates for animals and the ASPCA mission
  • Manage and coach Foster Assistant and Foster Coordinator to connect with foster caregivers in a timely, direct, professional, and compassionate manner
  • Ensure foster retention through a variety of communication outlets: including Facebook, emails, surveys, incentives, and new training opportunities
  • Collaborate with Client Services to streamline communication with foster caregivers and veterinary partners regarding foster program protocols and training materials for new populations
  • Identify and implement areas of opportunity for the professional development of Foster team members to maintain ASPCA standards and elevate LA Foster program  
  • Instill the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do
  • Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals

Management of Behavioral Cases (10%)

  • Manage LA Foster ‘Lion Tamers’ program – kittens who are under socialized
  • Collaborate and coordinate with our Behavior Science Team (BST) and the Veterinary Program Manager
  • Recruit, train, and coach behavior foster homes with the goal of retaining foster caregivers who possess the knowledge and skills to carry out behavior modification plans
  • Manage behavior cases by selecting appropriate foster homes, providing consultations and discharge instructions to foster caregivers, proactively and frequently checking in with caregivers, making behavioral recommendations based on ASPCA recommended practices
  • Efficiently track behavioral challenges and measure the behavioral status from intake to outcome
  • Craft adoption discharge instructions and determine the most appropriate adoption pathway

Qualifications:

  • Strong client services skills; solution-focused problem-solver
  • Strong skills in managing programs
  • Passion for volunteer management and engagement; experience building and maintaining positive and productive relationships with internal and external stakeholders
  • Strong project management skills and ability to meet due dates, juggle multiple and competing goals, and still maintain a positive, engaging atmosphere
  • Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work
  • Demonstrates care and concern for the safety and well-being of self, animals and others, especially during stressful situations
  • Experience with conflict resolution
  • Strong written and oral communication skills
  • Strong interpersonal skills; able to work independently and as an authentic teammate
  • Strong time-management skills with the ability to prioritize multiple projects and be responsive to requests
  • Fear Free® Shelter certification is required within 60 days of hire
  • Comfortable with a variety of technology and learning new applications

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Language:

English (required)

Spanish (preferred)

Knowledge and Work Experience:

  • 3 years in program management required
  • 2 years’ experience in volunteer management preferred
  • Experience with or knowledge of animal shelters and or veterinary medicine preferred
  • Working knowledge of medical and behavioral conditions associated with cats and young kittens strongly preferred
  • Experience with handling and care of felines required
  • Experience as a people manager/managing a direct report required

Additional Information:

  • The work schedule for this position includes occasional weekend work
  • Ability to be on your feet for multiple hours during a shift working in a confined space with cats and kittens
  • This position requires working from Los Angeles County Animal Care Centers, presently focusing on the Baldwin Park and Downey Animal Care Centers with opportunities to work from home
  • Familiarity with Los Angeles County to inform program decisions preferred
  • Ability to travel to program locations required
  • 5-15% travel to NYC and other ASPCA locations required

Qualifications:

See above for qualifications details.

  

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)

  

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.