Senior Program Manager, Community Engagement

Please make sure to attach your resume to complete your application.

Summary:

The Community Engagement (CE) program works collaboratively with animal welfare organizations, law enforcement, government agencies, community-based organizations, and community members with the goals of keeping pets and people together and improving access to services in areas where resources are lacking.

The Senior Program Manager will play a key role providing strategic program support by developing and maintaining operations, creating reports, and collecting and analyzing data to identify trends and advise leadership on program direction. The Senior Program Manager will function as a member of a multi-disciplinary team and will use initiative and judgment to monitor and evaluate program effectiveness. The Senior Program Manager will be a subject matter expert on Community Engagement and other Humane Law Enforcement (HLE) team functions including Forensic Sciences and Law Enforcement Liaisons. The Senior Program Manager will apply their programmatic knowledge to identify opportunities for alignment with other internal teams and manage the processes necessary to implement these alignments which include but are not limited to: data collection, operations, project management, community engagement methods, and program strategy. The Senior Program Manager will also support the HLE department by facilitating strategic planning processes across teams and all documentation associated, overseeing data analysis and reporting, and proactively addressing other logistics and operations tasks as needed. The Senior Program Manager will lead the team’s project management methodology and serve as a lead project manager to oversee new work. The CE Senior Program Manager will partner with HLE’s Administrative Manager to ensure all of HLE’s work functions are coordinated seamlessly.

This position will be hybrid (4 days in Long Island City office, 1 day remote), based in New York City and may require travel to key partner locations throughout the year as needed. The position will require 2-4 days of field activities per month and will depend on program needs.

Responsibilities:

​Responsibilities include but are not limited to:

Program Management (40%)

  • Facilitate strategic planning processes and documentation associated with planning for HLE Department.
  • Lend expertise to collaborative projects/programs with other departments, such as Community Medicine (e.g., vaccine events, spay/neuter prioritization grant work) and Strategy & Research (e.g., grooming research study)
  • Identify opportunities for alignment internally with other programs and teams, create and follow through with implementation of processes to ensure smooth alignment and inter-departmental communications are achieved in areas such as project management, data collection, community engagement methods, and meeting management.
  • Utilize program data to identify opportunities for improvement or shifts in operations and strategy.
  • Support Senior Director and Director in the strategic development of CE case selection criteria, continually iterating and evaluating for maximum impact towards helping animals, leveraging direct work to support policy efforts, and aligning direct casework with available resources.
  • Serve as subject matter expert and thought leader overseeing database changes, mergers, planning and acquisitions including liaising with various stakeholders to ensure multiple needs are planned for and considered.
  • Support Senior Director, CE in collaborating with other teams to identify and develop opportunities to leverage CE work to further local, state and national policy and program initiatives, including Government Relations (GR), Legal Advocacy & Investigations (LAI), Access to Vet Care (AVC), Strategy & Research (S&R) and other teams as appropriate. 
  • Facilitate compiling and preparing CE work and learnings in NYC to support local, state and national policy efforts aimed at keeping people and pets together (e.g., pet friendly housing, access to vet care, co-housing shelter models); empowering communities to prevent and respond effectively to cruelty; creating civil mechanisms for removing animals from jeopardy; and expanding access to vet care.
  • Support Senior Director, CE in liaising with external partners and stakeholders, such as food bank organizations and city agencies (e.g., Administration for Children’s Services), to advocate for and/or maintain pet-inclusive policy and practice implementation so they can respond appropriately to pets in jeopardy and/or support retention by removing barriers to services.
  • Support Senior Director, CE in implementing the social work internship program, including completion of required documentation for ASPCA and participating university, overseeing scheduling of interns, etc.
  • Work with CE leadership to build out program training materials to support future implementation of programs in other strategically identified communities across the country.

Reporting and Data Analytics (40%)

  • Enter, prepare, and clean data to run monthly reports to track data, measure impact, identify trends and develop recommendations to address challenges. Includes both internal data as well as data collected by partners (e.g., food banks).
  • Conduct detailed data analysis of quantitative and qualitative data as requested. Identify trends and reports for both internal and external audiences to help inform priorities and guide the program’s direction, strategic planning decisions and resource allocation.
  • Ensure data compliance and quality assurance by leading team through training and implementing quality assurance solutions. 
  • Oversee monthly reporting and compilation of compelling information, data and stories that depict programmatic work and progress toward annual strategic plan and key results. 
  • Ensure community cat education, training and casework is reflected in data and reporting.
  • Liaise with the Strategy & Research (S&R) team to support the ongoing reporting and data needs of the CE team. 
  • Conduct program reviews and evaluations to put forth recommendations for CE program strategy. 
  • Continually evaluate technological tools and processes being used by the team to ensure efficient access to information and coordination of services.
  • Serve as main department liaison on all software and data collection tools and methods. 
  • Respond to requested technology changes, oversee new functionality requests and successful implementation.
  • Ensure team is apprised of changes in data collection methods and requirements and conduct regular training to ensure quality data entry and reporting.
  • Serve as key project manager to manage a variety of projects from initiation through implementation and evaluation.

Administrative and Operational Support (10%)

  • In collaboration with Administrative Manager, HLE, manage administrative and operational aspects of the program including vendor relationships, inventory management, donations, etc.
  • Conduct regular review to identify opportunity areas and evaluate operational effectiveness; serve as change agent to improve overall processes and programs.
  • Create and maintain operational processes and protocols relevant to a variety of program areas. 

Direct Field Work (10%)

  • Participate in CE casework and events by speaking with clients, assessing needs, and connecting pet owners to services by working collaboratively with interdisciplinary team. 
  • Use case management and engagement experience to lead process improvements and technological solutions.
  • Participate in large scale NYPD and Community Engagement cases that require the physical removal and transport of animals. Assist with daily care (cleaning kennels and habitats, walking and feeding dogs and cats, providing enrichment, doing laundry, etc) for these animals 1-2 times per week for up to 4 weeks on a few occasions per year, with flexibility to extend in certain circumstances)

Exemplifies the ASPCA’s Core Values: 

  • Has Commitment and dedication to improving the lives of animals 
  • Demonstrates Ownership and feels responsible for outcomes 
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals 

Qualifications:

Ability to collaborate across departments with an emphasis on influence, buy-in and teamwork, Ability to lift 40 lbs and do physical activity, Ability to thrive in a dynamic work environment, Comfort with field work, working outside in variety of elements, Comfort with learning new databases and reporting tools (e.g., Civicore, Airtable, Domo), Cultural sensitivity and ability to interact respectfully with various populations, English required, Bilingual (English and Spanish) preferred, Excellent organizational and time management skills, Experience in Reporting, Data Visualization, Experience with Canva, General knowledge of animal welfare issues is helpful, Interest in the human-animal bond and the link between violence towards human and animals, Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history, Proficient in Microsoft Office Suite, Strong Human Services/Client Services skills, Strong interpersonal skills, flexibility and resiliency

  

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)

  

5+ years of professional experience in Project Management, Program Development, High School Diploma or GED is required, Bachelor’s degree preferred

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.