Coordinator, Internal Communications

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Summary:

Overview 

The Coordinator, Internal Communications, will play a key role in supporting the ASPCA’s Internal Communications team, which keeps more than 1,200 ASPCA employees nationwide connected by ensuring that they are informed, engaged ambassadors of the organization’s programs and impact.  

 

This individual will support the successful implementation of the ASPCA’s communications efforts to internal audiences and stakeholders, with a strong emphasis on employee engagement, collaboration, content development, simple design, copy writing and editing. They will also work on special projects assigned by the supervisor.  

 

This support role will be part of a high-performing team whose work plays an important role in shaping employee experience across the organization. A successful candidate will need to bring strong communications skills, professionalism, attention to detail, writing and editing skills, and the ability to build collaborative relationships within and across our team. The Coordinator must be able to balance multiple projects and priorities, work both independently and part of a team, and take full ownership of projects assigned to successful completion. 

 

We’re looking for someone who is creative, compassionate and eager to learn and who will thrive in a fast-paced environment and inclusive community where we’re focused on working with purpose collaborating to do our best work with animals every day. 

 

Who We Are 

The Communications division works with key stakeholders to develop marketing and communications strategies, messaging, creative and content to engage audiences on priority issues to fulfill the ASPCA’s mission. Strategies are developed based on target audiences and organizational priorities across owned, earned and paid media and channels. ASPCA communications drive public awareness and engagement in our mission and impact, support our priorities and values, strengthen our brand, and advance our work.

What You’ll Do 

 

  • The Coordinator, Internal Communications, reports directly to Manager, Internal Communications and has no direct reports. 

 

Where and When You’ll Work 

 

  • This is a hybrid position and will require occasional (1-2 days/week) commuting to 520 8th Avenue or other ASPCA location in New York City. 

  • Ability and willingness to travel up to 10 – 15% annually, as needed. 

 

What You’ll Get 

 

Compensation 

 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

  • The target hiring range for this role is $27.50 - $28.95 per hour

 

Benefits 

 

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: 

 

  • Affordable health coverage, including medical, employer-paid dental and optional vision coverage. 

  • Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you. 

  • Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year. 

  • Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more. 

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:  

 

Employee Communications Content & Production 

  • Support the development and maintenance of promotional plans, materials, and templates to streamline processes and leverage opportunities for collaboration across the team 

  • Collaborate on editorial planning and execution of employee communications by drafting, editing, formatting, designing, and distributing employee messages, posters, flyers, short articles for internal newsletters, internal social media posts, memos, and other content as assigned  

  • Spearhead production of the ASPCA’s weekly staff email newsletter and the continued improvement and evolution of this tool, including story mining and development, drafting and editing content, facilitating editorial review, and coordinating content distribution  

  • Support the planning, development and distribution of All Staff email communications as directed by supervisor  

  • Track performance of employee emails, events, and campaigns and regularly gather metrics to evaluate content engagement, KPIs, other success metrics, and progress toward team goals 

 

Employee Community Maintenance & Event Planning 

  • Provide ongoing and consistent support in the maintenance, development, and oversight of our internal digital community) and information-sharing tools, including managing governance, cultivating content contributors, sourcing content and story-mining to increase active users and contributors, and moderation of user‑generated content for policy compliance 

  • Explore new technology as needed and stay current with industry trends and best practices to guide the evolution of our internal digital strategy and increase staff engagement 

  • Collaborate with staff and executive stakeholders to ensure access, provide training, and encourage participation in our ASPCA-hosted events and digital community  

  • Support logistical planning for onsite and virtual employee events, including but not limited to large-scale internal learning opportunities, Town Hall events, and small group discussions featuring various members of the C-Suite and Senior Leadership Teams 

  • Track performance of content, campaigns and activations and gather platform metrics monthly to assess engagement and accomplishment of team KPIs, success metrics and progress toward goals 

 

Administrative & Other 

 

  • Maintain our ASPCA Organizational Calendar to ensure that the calendar is regularly updated by stakeholders and can serve as an accurate reflection of upcoming internal and external events for visibility and collaboration across teams 

  • Support the implementation of comprehensive communications campaigns and collaborative projects aligned with our mission, strategic objectives, and Core Values 

  • Stay informed of organizational operations and mission by reading and staying on top of animal welfare news, internal news, participating in organization events, and conducting independent research 

  • Proactively build internal communications skills and expertise by learning and embracing new technology, staying updated on internal communications developments and best practices, and attending internal and external training or development opportunities as available and approved 

  • Coordinate production and distribution of material with other ASPCA departments, as required 

  • Manage projects nimbly with the understanding that needs and objectives may change and evolve, and be able to redirect a project while ensuring a timely and effective progress to goals 

  • Participate and contribute updates during Internal Communications team meetings, Communications departmental meetings, and work cross-functionally with other members of the team   

  • Brainstorm and assist with the development of new internal communications materials, channels, events and other items as directed 

  • Engage in consistent and regular reporting to supervisor, including giving and receiving effective feedback   

  • Schedule and attend meetings, take meeting notes and capture and track actionable next steps to keep projects moving 

  • Collaborate with colleagues within other units of the Communications teams (i.e. media, marketing, public/professional online properties, social media, etc.) to maximize relevant calls to action, as needed 

  • Support the Internal Communications team as needed to ensure ASPCA employees are informed, engaged ambassadors of the organization and its work 

 

Qualifications  

 

  • Working knowledge of a related communications field, such as corporate/internal communications, marketing, public relations, social media and/or related roles 

  • Exceptional copy writing and editing skills and ability to comply with ASPCA brand standards as outlined in our Brand Book  

  • Exceptional attention to detail with strong organization and time management skills, including a demonstrated ability to prioritize multiple projects, tasks, and deadlines 

  • Excellent verbal and interpersonal communication skills, including professionalism, poise and discretion  

  • Proficiency with basic meeting and event planning, including scheduling, distributing agendas, meeting notes and next steps 

  • Demonstrate ownership and the ability to complete tasks as instructed with minimal oversight 

  • Demonstrate strong time and task management skills with the understanding that deadlines, objectives, and priorities may change and evolve 

  • Ability to work independently and as part of a team 

  • Ability to maintain good working relationships with employees, department staff and the public 

  • Comfortable collaborating with and receiving feedback from senior leaders on our team 

  • Ability to work rapidly and meet deadlines under pressure 

  • Ability to exemplify ASPCA’s core values and behavioral competencies. 

Language 

 

  • English (required) 

 

Education and Work Experience 

 

  • High School Diploma or GED required 

  • Profient with web technology, including email marketing and social community platforms required; ContactMonkey or Workvivo a plus 

  • At least 1 year experience preferred designing simple promotional materials (flyers, templates, etc.) using a web-based design tool, such as Canva 

  • Experience working at a professional or volunteer large-scale event that involved advanced planning, logistics coordination, and promotion preferred 

  

Language:

English (Required)

Education and Work Experience:

High School Diploma (Required)

  

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.

Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here.

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