Manager, Veterinary Services Staff

Responsibilities include but are not limited to:  

Functional Duties (35%)  

• Sets the standard for high quality, compassionate care, low-stress handling, and cross team collaboration 

• Holds LVTs and Veterinary Assistants to a high standard of performance, care, handling, and collaboration  

• Maintains excellent working knowledge of veterinary orders and protocols and monitors staff adherence, providing coaching as needed 

• Teach veterinary protocols and conduct regular trainings for team members  

• Demonstrates proficiency in technical skills, including but not limited to venipuncture, catheter placement, administration of oral, topical, and injectable medications, including controlled substances, diagnostic testing procedures, obtaining radiographs, triage and basic examinations 

• Monitors the care and treatment needs of every animal to ensure timely delivery of care  

• Observes animals closely for signs of illness, injury, and/or poor medical welfare, documenting and communicating concerns effectively and appropriately  

• Assists in the collection of animal cruelty evidence from living and deceased animals through clinical forensic examinations and necropsies  

• Maintains chain of custody and follows procedures and protocols for forensic evidence storage, transfer, and disposition  

• Communicates openly with colleagues in other areas, sharing behavioral and environmental observations clearly, using objective language  

• Serve as translator between the veterinary team and non-medical staff, volunteers and fosters, explaining the medical condition of animals in clear, easy to understand terms  

• Assists with humane euthanasia as needed 

People and Program Management (50%) 

• Maintains master list of veterinarian orders and protocols, working with the Senior Director, Veterinary Services to ensure all protocols are clear, up-to-date, and used as intended 

• Collaborate with behavior and sheltering colleagues to ensure holistic, balanced care for animals and facilitate open and ample communication across teams 

• Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities, including the controlled substances log 

• Arrange tasks and resources effectively to optimize workflow and ensure efficiency 

• Set clear, achievable team goals, inspiring and motivating team members to perform at their best 

• Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful  

• Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals 

• Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning 

• Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development, tracking the continuing education needs for each direct report  

• Collaborate with R&R Center leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives 

• Gather quantitative and qualitative data to assess performance and outcomes of internal processes, using results to recommend changes  

Operational and Administrative Duties (15%)  

• Represents the Veterinary Team on cross-team daily round, collaborating with behavioral and sheltering colleagues to ensure the welfare of every animal in care 

• Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements   

• Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings  

• Accurately track and report time worked, time off, and work-related expenses    

• Responsibly steward R&R Center assets  

Core Values 

Exemplifies the ASPCA’s Core Values: 

• Has Commitment and dedication to improving the lives of animals 

• Demonstrates Ownership and feels responsible for outcomes 

• Believes in Team – that we are stronger together 

• Seeks to Elevate others and reimagine what is possible 

• Focuses on Impact, specifically making change for animals 

Education and Work Experience 

• Licensed as a Veterinary Technician by the NYS Department of Education 

• Minimum of 2 year of management experience in a veterinary setting, developing and delivering staff training 

• At least 3 years of experience working in a hands-on role as an LVT 

• Strong technical skills, including but not limited to venipuncture, catheter placement, administration of oral, topical, and injectable medications, including controlled substances, diagnostic testing procedures, obtaining radiographs, triage and basic examinations  

• Animal shelter experience strongly preferred  

• Fear Free® Veterinary certification (approximately 9 hours) required or completed within 60 days or hire 

Qualifications 

• Valid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving 

• Ability and willingness to travel up to 10% of the time  

• Able to work a flexible schedule, including days, evenings, weekends, and holidays  

• Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus  

• Excellent written and oral communication skills 

• Able to regularly witness animals suffering medically and/or behaviorally 

• Comfortable with humane euthanasia in theory and in practice  

• Displays concern for the safety and well-being of self, animals and others, especially under stress 

• Fosters collaboration by creating strong connections with colleagues at all levels and in all areas 

• Builds strong work relationships based on trust, respect, and listening to understand 

• Freely and generously shares knowledge, skills, and expertise with others  

• Demonstrates genuine interest in the thoughts, ideas, and expertise of others  

• Proactively problem-solves and takes appropriate initiative to implement solutions  

• Flexible; can easily adapt to changes and help others do the same  

• Resilient; bounces back from difficult and disappointing situations quickly 

• Strong and adaptable people manager 

• Artfully flexes management and coaching styles to best support diverse individuals  

• Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected  

• Ability to set a clear direction and inspire others to work towards shared goals 

• Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles 

• Unafraid of hard conversations and approaches them openly, quickly, and kindly  

• Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships  

• Values training and education for self and team, ensuring ample access to learning opportunities Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible  

• Work occurs in noisy environments  

• Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects  

• Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time 

• Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies 

• Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations  

• Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties 

Compensation and benefits:  

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.    

The target hiring range for this role is $86,500 - $91,500  

For more information on our benefits offerings, visit our website.  

Stay Connected – Join Our Talent Community  

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.