Animal Transport Coordinator, MVS

Please make sure to attach your resume to complete your application.

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do:

The Animal Transport Coordinator is responsible for the safe, timely and Fear Free transport of dogs and cats between designated locations and Community Medicine’s clinics. The Animal Transport Coordinator delivers high quality customer service to rescue clients during intake and discharge of our patients. They are responsible for basic post-operative care for patients, loading animals into carriers/traps, securely loading and unloading them into a transport vehicle while utilizing Fear Free techniques to reduce fear, anxiety and stress in our patients. The Animal Transport Coordinator role is physically demanding and labor intensive. The Animal Transport Coordinator drives various transport vehicles safely, adhering to all traffic laws. They are also responsible for sanitizing transport equipment.

What you’ll get:

• Work/life balance:
  • five-day work week with two days off to recharge
  • two weeks of paid vacation time to relax
  • paid sick time to heal
  • ten paid holidays to observe
  • plus - one week of paid personal time to celebrate what and when you like
• Competitive hourly rate
• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a person
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Schedule:

The Transport Program operates Monday through Friday on a 8-hour schedule from our Bronx Logistics Hub in the South Bronx, NY from 5:30am to 1:30pm (one day a month you will report to our Brooklyn Community Veterinary Clinic for your work day). This position requires flexibility in schedule, willingness to occasionally work beyond the scheduled end of the workday.  Occasional Saturdays approximately once per quarter may be required.

Responsibilities:

Job Responsibilities include but are not limited to:

Transport (50%)

• Drive defensively with care and caution, always observing driving rules and traffic laws
• Transport animals to and from clinics
• Utilize efficient and appropriate truck routes to and from designated locations
• Prepare animals and load into transport crates, carriers, and traps using Fear Free techniques
• Feed and clean animals as needed
• Safely load and unload animals secured in carriers/traps into transport vehicles and ensure carriers/traps are secured in the vehicle appropriately
• Ensure comfort of animals being by regularly monitoring temperature of holding area during transport
• Visually screen spay/neuter candidates at intake to preliminarily determine fitness for surgery
• Perform post-operative evaluations to ensure suitability for transport and discharge
• Communicate late or early arrivals to Community Medicine team members and departments as needed
• Perform additional duties as assigned
• Provide support to the Mobile Fleet Logistics Center as directed

Customer Service (20%)

• Provide excellent customer service to transport partners, volunteers and pet owners at transport locations
• Clearly and accurately communicate discharge instructions
• Process credit card transactions in the field
• Communicate spay/neuter policies including animals accepted for surgery, payment policies, and transport schedules with rescuers

Safety/Sanitization (15%)

• Sanitize the animal compartment of transport vehicle and transport crates daily
• Perform pre-trip vehicle inspections
• Clean and sanitize animal holding areas
• Perform daily safety checks of transport vehicles with operations staff

Administrative (15%)

• Prepare transport logs
• Prompt communication of vehicle maintenance needs to the manager and using maintenance request logs
• Maintain clear and accurate transport logs to ensure all animals are aboard vehicle and all scheduled appointments are accounted for
• Precise recording of transactions and record keeping
• Complete end of day financial sheet
• Attend staff meetings and training classes

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team - that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

      The target hiring range for this role is $23.56 - $25.00

For more information on our benefits offerings, can be found here.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

Ability to lift and carry a minimum of 40 pounds without assistance, Basic computer knowledge required, Fluency in English required, bilingual in Spanish strongly preferred, Must be comfortable learning to drive our 37’ Mobile Clinics (Training provided by ASPCA), Must have strong problem solving skills, Must possess excellent customer service skills, including strong written and oral communication., Must possess strong self-motivation skills and ability to pay close attention to details, Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam, Strong animal care and handling skills

  

Language:

English (Required), Spanish

Education and Work Experience:

GED, High School Diploma (Required)

  

Minimum of 1 year of animal care and handling experience preferred, Minimum of 1 year of driving experience required, large vehicle experience preferred, Minimum of 3 years of professional work experience required

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.