Coordinator, Social Media

Please make sure to attach your resume to complete your application.

Summary:

Job Summary: 

The Membership Marketing & Content Strategy’s (MMCS) content team is responsible for strategizing, producing and updating written and creative content for the ASPCA's public-facing channels, including but not limited to aspca.org, social media, email, direct mail, digital advertising, offline fundraising, and our member magazine. The team collaborates closely with others in Development (print and digital designers, multimedia, corporate partners, data etc.), as well as with other departments throughout the ASPCA to effectively achieve the organization’s messaging, programmatic and fundraising goals. 
 

The Coordinator, Social Media, will work with the Social Media Manager to collaborate on strategy, scheduling, creating and posting organic content on the ASPCA’s main social media channels, including but not limited to Facebook, select Facebook Groups, Twitter, Instagram, LinkedIn, and TikTok. They will closely follow social media trends and stay connected with our channel reps to ensure that we’re using each channel in the most effective way, and to engage with new channels as they develop. The Coordinator will collaborate with their supervisor and others on the team to respond to social media requests and develop organic social media content that will support the department’s goals, program team goals, fundraising initiatives and engagement campaigns, while keeping our existing supporters engaged and growing our supporter base.  
 

This is an onsite position based at the ASPCA 8th Ave office with the option to work remotely 1-2 days a week.   

Responsibilities:

Responsibilities will include, but are not limited to:

Project Management (60%) 

  • Assist with scheduling, creating and posting content to all ASPCA main social media channels to engage with our existing supporters and grow our supporter base. 

  • Work closely with MMCS team members and program teams to develop account-specific content for organic social media that support goals derived from narrative arcs, fundraising and programmatic campaigns 

  • Maintain the social media calendar with original organic content, and requests that come through the social media request form. Work closely with the Content Coordinator to manage day-to-day engagement of ASPCA social media channels including community-outreach, engaging in dialogues, answering questions, communicating with donors and escalating inquiries to appropriate teams. 

  • Attend select ASPCA events, video/photo shoots, and field deployments to gather social media assets and other content, including opportunities to go live on our channels.  

  • Ensure that all content posted on behalf of the ASPCA is accurate, securing appropriate approvals from team leaders, programs and legal.

  • Work with Membership teams to coordinate builds for all social media creative, including web pages, shareable cards, infographics, unique URLs, social media-specific videos, etc. 

  • Stay up-to-date on new social media trends, bringing new ideas to the table to support MMCS team’s key goals. Share trends, new channel developments, interesting posts, key influencers, challenges and opportunities that arise during team meetings. 

  • Assist with paid ad reporting and analytics on specific MMCS-led paid social campaigns.  

 

Team Collaboration and Communication (40%) 

  • Keep the MMCS team apprised of the social media calendar within biweekly MMCS team meetings and Content Strategy meetings. 

  • Lead the weekly social media meeting, and work closely with the Communications team to coordinate messaging across ASPCA Pro and The Right Horse channels. 

  • Work closely with teams across the organization, attending team meetings, as well as monitoring Workplace posts, to gather employee generated content that can be used to engage with our supporters and highlight our lifesaving work 

  • Collaborate with the Multimedia team to utilize photos and video assets for social media platforms; assist in uploading specific employee generated content to the Asset Archive. 

  • Participate in brainstorms for fundraising narrative arcs and other campaigns and provide the social media perspective, identifying areas for engagement with our supporters.  

  • Participate in weekly meetings with MMCS and content team to plan and align organic content shared across channels. 

  • Participate in regular meetings with the Communications team, the Digital Acquisition team, and our social channel reps. 

  • Identify conferences and webinars to attend with manager approval, and share key takeaways with the team. 

Exemplify the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

 
Experience:  

  • Minimum of 2 years relevant work experience. 

  • Documented experience in Social Media like: Facebook, Twitter, Instagram, LinkedIn, TikTok, blogs, etc.  

  • Experience with brand marketing and working within a style guide 

  • Administrative and project management experience 

  • Proficient in Microsoft Office 

Additional Information: 

  • Must be available on certain weekends and evenings as needed, with advanced notice. 
  • This position is based in our New York office, with the option for some remote days  

Qualifications:

Proficient in Microsoft Office; Excellent writing, proofreading and editing skills; Strong project management skills; Strong knowledge and experience in social media platforms; Ability to craft a strong story that motivates the public to take action; Organized and detail-oriented with ability to prioritize; Strong work ethic and sense of initiative; Ability to meet deadlines and work quickly under pressure; Ability to pitch stories and strategize content; Ability to turn around copy on a deadline; Ability to multitask across numerous projects; Strong interpersonal skills with the ability to cooperate with various departments and personalities; Comfortable communicating on the phone, through video conferencing and via email; Demonstrated ability to work with a high degree of autonomy and accountability and to be a team player; Ensures content adheres to ASPCA messaging and styling; Able to accept editorial edits and suggestions from team members; Can work full-time in the NYC office; Can work with a remote supervisor.

  

Language:

English (Required)

Education and Work Experience:

Bachelors (Required)

  

Communications Experience, Media Relations Experience

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.