Director, IT Business Operations

Please make sure to attach your resume to complete your application.


The Director, IT Business Operations partners with the Vice President, Information Technology (IT) and, and practices and partners internally to build IT engagement. 


This role champions continuous process improvement efforts, leading projects to improve the efficiency and effectiveness of IT operations in alignment with Departmental and Organizational Activities and Key Results (OAKRs).  The Director actively promotes a collaborative team culture and employee engagement aligned with the ASPCA’s core values and 2030 goals. The Director is a strong people influencer and dot connector working with key stakeholders across ASPCA. The ideal candidate will be organized, detail-oriented, and have excellent communication skills, as well as facilitation and presentation skills to lead key meetings. The Director, IT Business Operations will apply proven communication skills, problem-solving skills, and knowledge of best practices to create and support simple, scalable, compliant, and more automated ASPCA mission-critical information and systems. The ideal candidate will have excellent interpersonal skills, be a team player, and have a desire to support the ASPCA in achieving our mission of ending cruelty to animals. 

In this position, you will never be bored. The ASPCA supports a broad portfolio of technologies to support highly mobile and diverse staff. Our operations include a 24-hour poison control center, an animal hospital, numerous clinics, an adoption center, a corporate office, and several field operations, all of which you may have the opportunity to visit in person. Your work will be integral to the organization as you work k to optimize and support the ASPCA IT department to ensure ASPCA staff, partners and communities have the systems needed to work effectively and efficiently and improve animal welfare.


Responsibilities include but are not limited to:

Strategic Planning, Implementation and Oversight (25%):

  • Lead the IT organizational planning and business rhythm process in collaboration with other ASPCA departments
  • Drive multi-year operational planning and performance tracking for IT
  • Lead the development of the annual IT budget and monthly budget tracking (in strong partnership with Finance)
  • Develop and oversee ongoing financial and budget processes that can be easily adopted by the IT leadership team
  • Lead the development of the annual IT goals cascade, ensuring alignment with ASPCA’s organizational goals and priorities, and develop - in partnership with IT leadership - activities and key results to support achievement of these goals
  • Develop management tools and resources to facilitate effective operations of IT
  • Review monthly department reporting to identify areas needing attention and generate solutions with IT leadership as needed. Devise tactics to ensure department meets or exceeds annual performance targets
  • Support VP, IT in prioritizing needs of internal ASPCA departments by keeping current on organization-wide program initiatives
  • Analyze employee engagement survey results, make recommendations based on results to IT leadership, and help lead IT-wide employee engagement action plans

Process Improvement and Operational Support (40%):

  • Lead day-to-day operations and deliver on strategy and operational plans from the planning process against the strategic vision for the ASPCA
  • Establish an operating rhythm to ensure the IT organization is running effectively and efficiently to meet its goals and objectives
  • Manage centralized repository of processes, and improve processes, to minimize complexities and optimize to promote effective operations
  • Plan and manage budget including annual, quarterly and monthly expense tracking; audit monthly and quarterly budget variance reports, research and reconcile irregularities
  • Facilitate and maintain relationships between the ASPCA and its vendors/partners; manage procurement process including negotiating contracts, creating standards for vendors, and assisting in finding the best available vendors
  • Participate as leader and/or individual contributor to ASPCA and IT in special projects as required
  • Plan and execute strategic IT meetings including scheduling, managing agendas, facilitating and tracking action items/follow up
  • Create, manage and maintain specific communications and cadence for all-hands meetings, QBRs, team meetings, ongoing communications, etc.
  • Establish a structure and cadence of program and function reviews to increase visibility, drive alignment, and resolve blockers
  • Develop strategic change and drive change management and business transformation efforts
  • Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration.
  • Lead creation, identification, and insights of metrics to improve business performance and drive business actions.
  • Develop and track key KPIs across the team to track strategic goals, milestones and accomplishments.
  • Maintain process to evaluate demand/capacity for IT resources
  • Find and pursue cost reduction opportunities

Lead and Develop Business Operations Team (25%):

  • Lead a team of finance, administrative and project management resources
  • Facilitate the evolution of the IT Business Operations organization through hiring and development that aims to inspire, build, lead, retain, develop, and grow an effective team
  • Clearly and consistently communicate and guide the team’s efforts to achieve both the IT and ASPCA program goals
  • Manage day-to-day activities of the IT Business Operations team and ensure plans and delivery commitments are met
  • Set direction, priorities, and expectations for the team
  • Work with team members to identify professional opportunities for growth and provide necessary mentoring coaching, and training
  • Support the effective recruitment, onboarding, and engagement of IT staff (in strong partnership with Talent)
  • Maintain, evaluate, and improve team performance metrics

Cross-departmental Collaboration (10%): 

  • Explore opportunities for synergies across the business ecosystem on topics such as developing new business models, organizational design and cross-functional initiatives to drive business value. Promoteefficiency through best practices and problem-solving, and identify opportunities to create scalable processes
  • Develop and utilize frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment 
  • Build consensus among cross-functional teams and influence decision making with leadership audiences; develop productive and positive relationships across the organization at all levels to drive influence
  • Participate in meetings with Talent Management to discuss staffing needs, progress, and planning
  • Provide thought leadership and strategic insights while supporting an atmosphere of collegiality and teamwork at all levels
  • Keep current on industry trends, attend relevant animal welfare conferences and other training/development opportunities

Exemplifies the ASPCA’s Core Values:

  •  Has Commitment and dedication to improving the lives of animals
  •  Demonstrates Ownership and feels responsible for outcomes
  •  Believes in Team – that we are stronger together
  •  Seeks to Elevate others and reimagine what is possible
  •  Focuses on Impact, specifically making change for animals

Additional Information:

  • Some travel to ASPCA locations may be required; estimated not to exceed 5% annually


Ability to develop strong relationships based upon trust, respect, effective communication, and achievement of common goals, Ability to multi-task and maintain agility in response to department priorities and needs, A mix of independent and collaborative working styles, Appreciates diverse perspectives and challenges, and professionally debates issues of importance, Change Management / Communications Certification a plus, Client focused and able to work collaboratively across the company with business partners, Commitment to a high-quality bar, continuous improvement, and a willingness to embrace feedback and adapt quickly, Demonstrated, excellent communication skills across writing, speaking and listening, Experience identifying workflow inefficiencies and initiating plans and recommendations for improvement, Lean Six Sigma Master Black Belt or related skills a plus, Makes timely decisions based on details and facts, Project Management Institute Certifications (PMP) a plus, Strong presence with a proven track record of successful influence management, including engaging, garnering support and buy-in from customers, colleagues and staff, Strong sense of integrity and discretion; ability to handle sensitive information and issues while maintaining complete confidentiality, Superior analytical and financial modeling skills with a keen understanding of IT planning needs, Superior analytical and problem-solving abilities



English (Required)

Education and Work Experience:

Bachelors, High School Diploma (Required)


10 + years professional working experience., 5+ years of consulting, planning, operations management or other relevant experience in non-profit /for-profit sector as a senior leader, Advanced Microsoft Excel skills and competency in other similar software including Office 365, PowerPoint, etc., Experience developing SOPs and developing/tracking KPIs, Experience leading teams required, Experience planning and managing budgets for mid- to large-sized teams, High School Diploma or GED (required); Bachelor’s degree (preferred); Master's degree a plus, Knowledge of Financial Planning software, ERP systems are related technologies (Workday a plus), Management experience and/or experience in talent development on growing teams required, experience successfully supervising and leading a remote team strongly preferred

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.