Director of Operations, Bronx Community Veterinary Clinic

Please make sure to attach your resume to complete your application.


Who we are:

Have you ever wondered what happens to the cats and dogs whose owners are unable to afford the cost of vet care? We did. The ASPCA’s Community Medicine (CM) program provides expert veterinary care to support the welfare of animals and their people through our Community Veterinary Clinics (CVCs) in underserved areas of Los Angeles, New York and Miami. We help pet owners overcome barriers to care, bringing services directly to the communities that need us most and partially or fully subsidizing the cost of essential services. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you join the American Society for the Prevention of Cruelty to Animals (ASPCA), you join a team of over 1,000 dedicated colleagues with deep knowledge, skills and passion for the animals we serve.

What you’ll do:

Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic. Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the CVC’s impact in the community. Veterinary medical experience is beneficial but not required to excel in this role, as medical direction will come through the Regional Medical Director and the Regional Nursing Director. The ideal candidate will bring passion for serving pets and people, as well as extensive professional leadership experience in a people-centered service industry such as retail, hospitality or healthcare.

What you’ll get:

  • Work/life balance:
    • four weeks of paid vacation to recharge
    • two weeks of paid sick time to heal
    • ten paid holidays to observe
    • plus - one week of paid personal time off to celebrate when you like
  • Industry-leading benefits: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) with up to 8% employer-funded contributions after one year of service, employer-paid life and long-term disability insurance, public transit benefits (NYC) and more
  • Room to grow: the ASPCA has robust professional development programs to help you grow as a person and a leader
  • Support: the ASPCA is one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on


Responsibilities will include, but are not limited to:

People Leadership (50%)

  • Lead a people-centered team of managers who oversee three key functional areas: client experience, nursing/medical support, and veterinary medicine
  • Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM’s People Partner as needed for guidance
  • Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff Manager and Medical Staff Managers – they will report to you (solid-line) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on all concerns related to veterinary medicine
  • Partner with the ASPCA’s Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff
  • Collaborate with CM’s Director of Training and the ASPCA’s Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA
  • Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input
  • Provide open and honest feedback and communication to the CM Regional Management Team to execute the department’s strategy and fulfill our mission
  • Be a consistent and visible presence “on the floor” to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission

Planning, Execution & Administration (50%)

  • Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM’s Standard Operating Procedures to maintain smooth, consistent, top-quality operations
  • Problem-solve: seek out root causes and course-correct to overcome obstacles
  • Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with other CVC Directors
  • Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure 100% compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
  • Monitor inclement weather and emergency events that may impact CVC operations; prepare and execute plans to prioritize safety
  • Ensure Fear Free® certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress
  • Oversee financial & administrative health of the CVC, including cash management, expenses, payroll and operational efficiency
  • Support the ASPCA’s commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team
  • Supervise contractors working at the CVC including security and custodial personnel, to ensure a safe, secure and squeaky-clean environment; work with ASPCA Facilities department to coordinate repairs and maintenance for the CVC
  • Work effectively with inter-agency partners – generally other animal welfare groups or municipal animal services agencies – to achieve ASPCA priorities in the region

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Additional Information:

  • Full-time position scheduled Tuesday to Saturday 7AM-3PM or 9AM-5PM
  • Work is primarily in-person at the CVC; remote/work from home is possible up to one day per week
  • Position located in our Bronx Community Veterinary Clinic
  • Occasional travel (5% or less) may be required

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

The target hiring range for this role is $110,000 - $117,000

For more information on our benefits offerings, can be found here.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.


Bachelor’s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required, Bilingual in Spanish, Creole or other language a plus, Excellent time management skills with the ability to prioritize multiple projects and be responsive to shifting priorities., Experience leading and coaching people managers, Fear Free® certified or obtain within 60 days of employment, Highly motivated self-starter capable of providing adept leadership and support to a large and complex operation, Proven history of building and maintaining positive and productive relationships with internal and external stakeholders, Readily able to work closely with animals who are behaviorally and/or medically compromised; and to participate in and support staff in humane euthanasia situations, Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages



English (Required)

Education and Work Experience:

Bachelors, High School Diploma (Required)


Bachelor’s degree in Business, Hospitality, Veterinary Technology or related field, or equivalent work experience, is required, Minimum of 5 years managing direct reports; experience managing supervisors strongly preferred, Minimum of 5 years of professional experience in retail or service delivery industry, Veterinary or animal welfare experience a plus

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.