Director, Operations and Legal Support

Please make sure to attach your resume to complete your application.


The ASPCA is seeking an exceptional manager, a critical thinker with impeccable judgment, and a creative and proactive problem solver who is well-versed in information technology and knowledge management systems to become our Director of Operations and Legal Support.

The ASPCA’s Legal Advocacy and Investigations (LAI) department works to increase legal protections for animals by providing investigative and legal assistance to law enforcement and prosecutors handling animal cruelty cases nationwide, with dedicated legal support for the ASPCA’s partnership with New York City Police Department; engaging in civil litigation likely to have a significant impact on animal welfare; and serving as legislative counsel to the ASPCA’s Government Relations department. LAI is also home to the ASPCA’s Puppy Mill Initiative, which focuses on ending cruel commercial breeding through policy change and public education.

The Director of Operations and Legal Support plays a critical role in this important work by ensuring that each of these programmatic areas has the necessary administrative, information technology, and other support to operate effectively and with maximum impact. The Director will supervise the department’s legal administrative support staff who provide day to day assistance to the Vice President (VP) and each of the department’s program areas. The Director also creates processes and tools to improve the efficiency and effectiveness of the department, handles design, rollout, and training for new systems, and identifies new departmental needs and devises solutions. In addition, the Director serves as the department’s grants officer, with a budget that supports animal cruelty investigations and prosecutions. In carrying out this work, the Director interfaces regularly with all members of the LAI team, stakeholders from throughout the organization, and members of the public.

This remote-based position (which requires travel, as described below) is open to all candidates based within the United States. Candidates based within commuting distance of New York City will be required to commute to our New York City 8th Avenue office once a week.

We request that applicants submit a cover letter to be considered for this position.


Responsibilities include, but are not limited to:

Supervisory and Staff Development (40%)

  • In partnership with the People Team, recruit, interview, hire, onboard, and train legal administrative staff.
  • Lead your team through direct supervision, goal setting, and mentoring; conduct regular feedback sessions and annual performance evaluations; support ongoing professional development.
  • Supervise legal administrative staff in meeting day-to-day needs of the VP and each of the department’s program areas.
  • In coordination with LAI attorneys and investigators, supervise the monitoring of the department’s animal cruelty complaints inbox.
  • In coordination with LAI attorneys, supervise data entry, maintenance of case files and records, case tracking, and collection and reporting of departmental metrics.
  • In coordination with LAI attorneys, ensure legal administrative support for court proceedings, including supporting documentation for security posting petitions, exhibits to briefs and motions, discovery and document production, and court filings.
  • Supervise legal administrative staff with invoice and expense processing.

Information Management and Technology (30%)

  • Liaise with the IT team to ensure the department’s information technology needs are met.
  • Be responsible for the information technology needs of the department, including its Salesforce and legal research (Westlaw) databases.
  • Oversee and manage the document and information management needs of the department, including Box file management system.
  • Ensure the development and continued improvement of departmental infrastructure needed to support programmatic work, including databases and case management systems.
  • Working with the IT team, ensure that members of LAI are trained in using new information technology and case management systems.
  • Identify, recommend, and implement new processes, procedures, and systems to improve and streamline departmental operations and use of resources and materials.
  • Collaborate with the IT department’s Application Support team to maintain and update the Salesforce database, as needed, by defining and sharing requirements, testing modifications, offering feedback, and sharing updates with necessary stakeholders.
  • Attend Salesforce change control meetings, as needed, to represent LAI’s needs and processes as they relate to cross-departmental changes.

Departmental Operations (25%)

  • Provide support to the VP with annual and strategic planning.
  • Provide support to the VP with development, management, and monitoring of department budget.
  • Under the direction of VP, ensure departmental compliance with organizational goals and processes.
  • Under the direction of the VP, serve as the department’s grants officer, including assisting with management of $200K budget to support animal cruelty investigations and prosecutions; liaise with the Policy, Response, and Engagement grants team.
  • In consultation with the VP, plan and continuously improve departmental meetings and activities (both online and in-person) to increase collaboration, strengthen relationships, and build team cohesion.
  • Be responsible for departmental performance analytics and, in coordination with other department managers, create and report program data.
  • Attend cross-departmental and external meetings and serve on cross-functional working groups as assigned by the VP.
  • Support other department hiring managers with hiring and on-boarding of new staff as needed.

Other (5%)

  • Prepare PowerPoint presentations, spreadsheets, and other materials as needed.
  • Under the direction of the VP, prepare and deliver presentations to internal and external audiences.
  • In consultation with the VP, evolve the position in response to the needs of the department and organization.
  • Other special projects, tasks, and duties assigned by the VP.


Exemplifies the ASPCA’s Core Values: 

  • Has Commitment and dedication to improving the lives of animals 
  • Demonstrates Ownership and feels responsible for outcomes 
  • Believes in Team – that we are stronger together 
  • Seeks to Elevate others and reimagine what is possible 
  • Focuses on Impact, specifically making change for animals 


Bachelor’s degree required

Juris Doctor (J.D.) or paralegal certification preferred


  • Minimum of 7 years of professional work experience required
  • Minimum of 5 years of supervisory experience required
  • Experience working in a legal setting strongly preferred
  • Animal welfare experience a plus

Knowledge Requirements:

  • Familiarity with criminal and civil law, procedure, and court systems required
  • Familiarity with the legislative process preferred
  • Familiarity with U.S. animal cruelty and animal welfare laws preferred
  • Proficiency in Excel, Word, and PowerPoint required
  • Working knowledge of Salesforce or similar cloud-based CRM systems required
  • Working knowledge of Box or similar cloud-based document management systems required
  • Tech-savvy and well-versed in data management and legal software, tools, applications required


  • Highly motivated self-starter
  • Meticulous and detail-oriented
  • Strong analytical and critical thinking skills
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills with the ability to build trust and rapport
  • Ability to work independently with minimal supervision
  • Team-player with proven ability to work collaboratively
  • Impeccable integrity and discretion; ability to handle highly confidential and sensitive information
  • Professional, trustworthy, and ethical in all situations
  • High degree of personal responsibility; accountable; dependable
  • Proactive with the ability to anticipate needs
  • Ability to work well under pressure, juggle tasks, meet tight due dates, adapt to changing priorities, and handle ambiguity
  • Ability to prepare clear and concise written reports, protocols, policies, and procedures
  • Exceptional supervisory skills­­
  • Ability to train, supervise, empower, and develop staff
  • Takes initiative in their own professional development by seeking out feedback and learning new skills
  • Ability to interpret and implement ASPCA policies and regulations

Additional Information:

  • 10-15% travel required
  • Occasional evening and weekend availability


See above for qualifications details.



English (Required)

Education and Work Experience:

Bachelors (Required)


COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.