Feline Program Outreach Coordinator (Bilingual)

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Summary:

As Feline Programs Outreach Coordinator (the Coordinator), you’ll be responsible for advancing the ASPCA’s work in Los Angeles by engaging residents of focus communities (currently El Monte) in lifesaving solutions for community cats and kittens. These solutions include Trap – Neuter – Return – Monitor (TNRM) programming, temporary care in foster homes, access to spay/neuter services and adoption opportunities.

You will work in collaboration with the Foster and Community Outreach Manager, to implement community outreach tactics with the goal of supporting residents’ efforts in caring for cats in their community and connecting them with ASPCA services. Outreach tactics will include, but are not limited to: one-on-one conversations with community members, door-to-door outreach, client home visits and event participation.

To succeed in this role, the Coordinator will be bilingual (English and at least one of the following languages: Spanish, Cantonese, Mandarin or Vietnamese) and possess strong people and organizational skills. Success also hinges on the Coordinator’s ability to partner effectively with residents of the community and community stakeholders to ensure positive impact for felines. Previous animal welfare or TNRM experience is not required but, you must have a desire to learn about and help community cats.

Currently, the Coordinator will follow a Tuesday – Saturday work schedule with occasional evening hours required. This position requires driving throughout Los Angeles County and working outdoors in the field on your feet for multiple hours per day. The remaining part of the day will be spent working remotely. Location and schedule may change with programmatic needs.

COVID Statement: In accordance with local law, being fully vaccinated is a condition of employment for this position that requires onsite work at a Los Angeles County or City facility. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Responsibilities:

Responsibilities will include, but are not limited to:

Feline Programs Outreach (60%):

  • Work collaboratively with the Foster & Community Outreach Manager to execute strategic community outreach plans.

  • Actively seek out and utilize innovative tools from the social and animal welfare fields to contribute to more community members participating in our TNRM and kitten foster programs.

  • Be a consistent and visible presence within our focus area; be available to community members to answer questions, receive feedback, support their work with cats, and ensure deep understanding of and compliance with ASPCA procedures and operations.

  • Conduct in-person community outreach, including door-to-door outreach, to identify community cat caregivers and connect them with ASPCA resources.

  • Participate in outreach events to provide information on ASPCA services for cats.

  • Forge positive and productive relationships with community members on various social media sites to promote ASPCA services available for community cats.

  • Respond to online inquiries and phone messages with a 24-hour turnaround time via email, text and phone.

  • Collaborate with relevant internal departments to facilitate & promote community cat services in Los Angeles through the ASPCA website, social media and other media outlets

  • Problem solve and seek solutions with community members for community cat nuisance complaints.

Case Management & Operations Support (40%)

  • Act as a case lead and provide case management from initiation to completion for TNRM projects including being an in-person presence at critical project steps.

  • Coordinate transfer of community foster kittens to the next step on their adoption pathway with the ASPCA LA Feline Programs.

  • Maintain accurate tracking and data entry for community outreach and engagement, foster program intakes and outcomes, foster medical services and TNRM projects.

  • Maintain consistent communication with community foster volunteers to provide guidance and schedule check-ins and medical appointments for foster kittens.

  • Ensure community foster volunteers always have necessary supplies and reorders are distributed in a timely manner.

  • Formulate individual action plans for monitoring groups of altered cats after they are returned to their location, including quarterly check ins to receive updates on wellbeing and scheduling follow up spay/neuter appointments for new cats in the group, as needed.

  • Teach TNRM information sessions to the public; including how to safely trap and transport outdoor cats for surgery and how to navigate challenges around caretaking in the community.

  • Perform appropriate trapping and transport responsibilities for community cats on an as needed basis.

  • Special projects and other duties as assigned.

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals

  • Demonstrates Ownership and feels responsible for outcomes

  • Believes in Team – that we are stronger together

  • Seeks to Elevate others and reimagine what is possible

  • Focuses on Impact, specifically making change for animals

Qualifications:

  • Passion for community engagement and outreach; proven history of building and maintaining positive and productive relationships with internal and external stakeholders

  • Demonstrated strong client services skills; solution-focused problem-solver

  • Interest and ability to learn about and be able to speak knowledgably about community cats, TNRM, and kitten fostering programming; prior experience in animal welfare or volunteering with animals a plus

  • Fully comply with ASPCA policies and protocols regarding appropriate pathways for felines

  • Ability to adjust quickly, calmly, and efficiently to changes in direction and re-prioritize work

  • Ability to accurately work with detailed information in paper and computerized formats

  • Proficiency with Microsoft Office suite, particularly Outlook and Excel

  • Experience in using cloud-based Customer relationship management (CRM) software to track work preferred; if no experience then a willingness to learn is required

  • Ability to collect data while in the field using smart devices

  • Ability to learn and retain technical information related to animal welfare

  • Eager to learn and grow through feedback, coaching, and training

  • Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.

  • Must be able to lift up to 30lbs, kneel, bend, and reach overhead to meet the physical demands of this position

  • Ability to adapt to flexible work schedule which may include evenings, holidays and/or weekends

  • Demonstrates care and concern for the safety and well-being of self, animals, and others, especially during stressful situations

  • Strong time management skills with the ability to prioritize multiple projects and be responsive to requests

  • Strong written and oral communication skills

  • Strong interpersonal skills; authentic team player

Language:

English (required)

Must speak at least one of these additional languages fluently:

  • Spanish

  • Cantonese

  • Mandarin

  • Vietnamese

Education and Work Experience:

  • High School degree is required

  • 1  year of experience in community outreach preferred

  • 1 year of experience  in customer service preferred

Additional Information:

  • Fear Free® Shelter certification is required within 60 days of hire.

  • Ability to work independently as well as be a team player.

  • Ability to be on your feet for multiple hours during a shift working outdoors.

  • This position requires interacting with community members in their homes. Appropriate judgement on assessing the safety of the situation for all ASPCA employees and any animals will be vital

  • Currently, the schedule will be Tuesday through Saturday generally between the hours of 9:00am to 6:00pm and will occasionally require evening hours.

  • This position requires working in person in Los Angeles County (primarily in the city of El Monte) and will have occasional days to work remotely.

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

  • The target hiring range for this role is $24.00 - $25.49

  • For more information on our benefits offerings, visit our website.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

See above for qualifications details.

  

Language:

English (Required)

Education and Work Experience:

High School Diploma

  

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

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