Floor Manager, AAH Medical Staff

Please make sure to attach your resume to complete your application.

Summary:

The ASPCA Animal Hospital (AAH) provides life-saving care and relieves suffering for animal victims of cruelty and neglect who come to us through our internal partners:  ASPCA Adoption Center, Kitten Nursery, Community Medicine and Community Engagement (CE) teams; and our external partners: NYPD and other NYC organizations.   Additionally, we provide subsidized care exclusively for animals whose owners are experiencing financial challenges and could not otherwise afford medical care for their pet.

The AAH Medical Staff Floor Manager will be responsible for elevating the quality of patient and client care through operational efficiency.  They will partner with the AM/PM Floor Managers and the Veterinary Staff Managers to direct work flow and manage operations to maximize productivity.  They will provide leadership to our medical team which consists of 22 doctors, 35 Licensed Veterinary Technicians and 28 Animal Care Technicians, with ongoing coaching and training to ensure ASPCA policies and Fear Free Guidelines are consistently followed.   

The AAH Medical Staff Floor Manager, along with the entire AAH Management team will be responsible for establishing a safe and compassionate environment for our patients, clients, and team by fostering a positive and productive work environment in accordance with our organizational core values and our Theory of Change. 

This is a full-time exempt position W-SAT 10am-8pm based out of our 92nd Street office.  This candidate will need to be flexible, as some early mornings, evenings and weekends will be required. 

Responsibilities:

Responsibilities include but are not limited to:

People Management (60 %)Floor Time, Rounds/ Huddles, Managing Patient Flow, Direct Animal Care

  • Consistently provide high quality feedback to direct reports, conduct quarterly one on ones with all directs to build strong relationships, provide clear direction, and encourage opportunities for development.
  • Oversee daily huddles to ensure optimal work flow and empower teams to proactively solve issues as they arise.
  • Build and maintain strong-performing teams.  Utilize training, coaching and continuous feedback to drive performance and ensure the teams have what they need to be successful.
  • Conduct yearly performance evaluations for all direct reports.
  • Maintain adequate staffing levels at all times; re-assign appropriate responsibilities to each staff member to maximize coverage in the event of call outs, injuries, increased volume, etc.
  • Support staff in appropriate and professional handling of any adverse client or patient events.
  • Perform the duties of an AAH Veterinary Assistant as assigned.

Team Leadership (20%)Hiring, Team Building, SOPs

  • Along with the Sr. Director, interview and hire new employees ensuring they foster a positive and productive work environment where patient care, client service and our mission are a priority.
  • Participate in ongoing coaching and training to ensure ASPCA policies, core values, behavioral competencies and Fear Free Guidelines are consistently followed; monitor employee effectiveness to ensure excellent quality of care for all patients.
  • Monitor and report any medical errors to AAH Vice President, Medical Director and Senior Director of Nursing.
  • Foster a positive and productive work environment where patient care, client service and our mission are a priority.
  • Listen to and understand employee concerns, encouraging staff to problem solve and provide viable solutions.
  • Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary.
  • Represent AAH in cross departmental meetings and projects as assigned.
  • Instill the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do.
  • Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals.
  • Promotes and ensures the continual and consistent practice of organizational core values:
    • Has Commitment and dedication to improving the lives of animals
    • Demonstrates Ownership and feels responsible for outcomes
    • Believes in Team – that we are stronger together
    • Seeks to Elevate others and reimagine what is possible
    • Focuses on Impact, specifically making change for animals

Operational and Managerial Support (20%):  Onboarding, Data, Special Projects, Safety, Payroll

  • Ensure safety needs are met; incident reports completely and accurately filled out, submitted to benefits, legal and safety team; readily reporting workers’ compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to benefits team.
  • Oversee onboarding of all new hires.  Create onboarding and training schedules introducing new hires to the organization and appropriate department in collaboration with the AAH/ARC management team.  Regularly obtain and evaluate feedback regarding the onboarding process with the aim to strengthen and improve the experience.
  • Schedule training sessions for new hire and per diem employees and determine appropriate coverage.
  • Support AAH Managers with department presentations, record keeping, data tracking and special projects as needed.
  • Approve payroll and track employee attendance in adherence to ASPCA’s Dependability Policy, recommending updates to scheduling and staffing protocols as warranted

Perform other duties as assigned.

This is a full-time position. Weekends may be required. Position may require occasional flexibility. Fear Free Shelter certification is required within 60 days of hire.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring ranges are for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of each hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

The target hiring range for this role is $68,000 - $73,000 For Licensed Veterinary Technicians only, the target hiring range for this role is $86,500 - $91,500

For more information on our Benefit offerings, click here.

In addition to our competitive compensation and robust benefits, this position offers a signing bonus and relocation assistance.

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

Ability to plan, organize and effectively present ideas and concepts, Ability to work independently or in a team environment, Knowledge of and proficiency using Excel, Word and Power Point., Licensed NYS Veterinary Technician, preferred., Must have a high degree of integrity and accountability, Outstanding inter-personal communication skills, Possess a sense of humor that can balance flexibility and enthusiasm and thrives on detail., Speak fluent English. Bilingualism (fluent in English and Spanish) preferred but not required., Strong veterinary medical knowledge base., Willingness to be flexible with schedule and days off when necessary, Willing to work additional hours when necessary

  

Language:

English (Required)

Education and Work Experience:

  

Minimum of 5 years’ experience working in a veterinary hospital preferred, Staff Management, Supervisory Experience in Animal Hospital or Clinic Environment, Veterinary Technician Experience

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.