LMS & Learning Technologies Administrator

Please make sure to attach your resume to complete your application.

Summary:

The People Team at the ASPCA ensures that we clearly value our people because we know that to make the greatest impact on animals, we must have an engaged staff who effectively collaborate and continually develop the skills and capabilities necessary to achieve our goals.   

As the LMS Administrator, you’ll leverage your passion, innovative spirit, and drive for growth to blend learning & development techniques with top-notch talent strategies.  The LMS Administrator ensures the ASPCA has a highly functioning LMS system that elevates our training strategy and supports the individuals using the system. The LMS Administrator provides high quality support and manages requests to be executed on in the system. 

You’ll be a champion of our culture and values, partnering with organizational leaders and numerous subject matter experts (SMEs) to customize and standardize to scale. You think big - bringing your vision to life by leaning into the details, using data to guide your work, and finding motivation in achieving strong results. You’ll influence lasting change that drives our organization to deliver on its mission of continuously improving the lives of animals.  

The LMS Administrator actively promotes a collaborative team culture and employee engagement aligned with the ASPCA’s core values and 2030 goals. This position reports directly to the Director, Learning & Development, and is a part of the People Team. 

Responsibilities:

Responsibilities will include, but are not limited to:

Learning Management Systems Ownership (40%)

  • Maintain and update configuration and business processes, including but not limited to, creating/maintaining supervisory orgs, reassigning unassigned tasks, reviewing role assignments, delegation, etc.
  • Support LMS, including creation and execution of testing plans for new features and processes. Lead the exploration and decision making of new releases and expanded functionality. 
  • Create and run reports, including scheduling reports to be delivered and ad hoc reports.
  • Ensure maintenance of excellent data integrity in the systems for reporting, trends, and decision-making purposes.
  • Review and upload courses and resources in the LMS system.    
  • Provide continual feedback to the L&D team to streamline the workflow, as well as to SMEs and individual learners who may require additional support to achieve their goals.
  • Serve as the in-house LMS expert knowing every feature and function, as well as how the platform can help the organization realize its goals. Serve as the go-to troubleshooter when it comes to User Interface issues, navigability challenges, and any other obstacles related to the system. 
  • Provide strategic recommendations for leveling user roles including account provisioning, access, and user permissions and assigning the roles appropriately. 
  • Making sure that the operational performance of the softwares is on track and in alignment with our goals and organizational needs. 
  • Keep track of the courses, materials, and workshops within the platform.
  • Recognize and resolve the issues that may appear when it comes to course design, its configuration or infrastructure.
  • Make sure that the LMS works properly and act fast when errors emerge. 
  • Lead the development and integrations of all learning technology platforms.

Learning Management and Client Support (40%)

  • Work directly with all staff in the organization to provide technical support, training and coaching on all LMS components.
  • Review and respond  to  support tickets on  a  daily  basis,  assigning  tickets  to  the  proper  team member  and  resolving  them  efficiently;  identifies  and  raises  possible  process  enhancements. 
  • Develop resources to help others master the platform, such as job aids/training/demos that showcase how to use the system, customize the dashboard, or access the LMS reports.
  • Provide coaching & training on the LMS system to ensure adoption of the platform.
  • Analyze support case data to identify and prioritize root problems.

 Change Management & Communication (20%):

  • Serve as a trusted consultant to teams and individuals through root cause exploration, charting opportunities, challenging limiting beliefs and framing possible strategies.
  • Develop exceptional relationships and strong lines of communication across all departments and divisions to ensure authentic, effective, ongoing feedback and collaboration.
  • Build strong communication, communication strategies and project plans to increase organizational awareness and facilitate timely completion of all work.
  • Lead a conversation by asking specific questions to uncover valuable insights, leverage keen listening skills to explore and translate what isn’t always spoken, quickly analyze information, distill and prioritize next steps to move the work forward.  
  • Focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures.
  • Identify communication channels and partner in the creation of written communications to project stakeholders, end users, and other project participants.
  • Model Emotional Intelligence through self-awareness, self-management, social awareness, and relationship management.
  • Work closely with the Director, Instructional Design & Delivery, to ensure there is synergy and consistency in learning experiences. 
  • Maximize LMS adoption and minimize resistance from all key stakeholders. 
  • Shrink the change curve for individuals by proactively developing supporting resources and ensuring the systems are designed with the user in mind.   

Exemplifies the ASPCA’s mission, vision, and Core Values:  

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Demonstrates the ASPCA’s Competencies:

  • Thinks Critically & Makes Timely Decisions
  • Pursues & Achieves Quality Results
  • Demonstrates Agility & Perseverance 
  • Drives Improvement & Innovation
  • Continuously Develops & Teaches 
  • Fosters Open & Collaborative Relationships
  • Applies Role Expertise 
  • Demonstrates Compassion

Qualifications:

Must Haves: 

  • Significant knowledge of and experience with learning management systems and other instructional technologies 
  • Ability and willingness to travel up to 25% of the time as needed (Please note, travel requirements may be modified temporarily due in part to COVID-19; this remains a requirement of the position, and we expect normal travel volume to resume as the organization resumes normal operations)
  • Comfortable and energized working in an ambiguous environment with demonstrated ability to achieve clarity for next steps and exercise decision-making skills
  • Must have excellent communication skills (both oral and written)
  • Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, speak diplomatically to address difficult conversations and juggle multiple priorities simultaneously while meeting challenging and changing deadlines
  • Demonstrated ability to manage complex operations, preferably within the L&D or HR field
  • Self-starter who identifies problems, evaluates options, and initiates solutions
  • Ability to navigate horizontally in the organization and create collaborative, cross-functional solutions
  • Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Strong interpersonal skills and the ability to work well with others with demonstrated abilities in customer service, problem-solving, and consensus-building
  • Work effectively both independently and as a member of a team
  • Skilled at analyzing and troubleshoot software and hardware user issues
  • Experience with a variety of learning technology systems. 

Nice to Haves: 

  • A combination of People experience in the following areas: train the trainer, consulting, organizational design, program management, systems design and implementation, diversity, equity and inclusion, mentoring, coaching, talent management, data analysis, leadership/staff development, or career pathing. 
  • Professional Certifications related to Organization Development/L&D.
  • Skilled at communicating technical information in terms understandable to non-technical end-users
  • Experienced at training others to use specialized software
  • instructional design and delivery in various modalities 
  • Experience Launching an LMS platform

Qualifications:

See above for qualifications details.

  

Language:

English (Required)

Education and Work Experience:

High School Diploma (Required)

  

2+ years of experience in an LMS system or equivalent platform, 5+ years of project management experience and proven ability to establish and meet deadlines and balance multiple shifting priorities, 6+ years of professional work experience required, High School Diploma or GED equivalent required; B.A./B.S. preferred

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.