Manager, Education & Training - Community Cats

Please make sure to attach your resume to complete your application.


The ASPCA’s Community Engagement program works in New York City to assist pet owners who need support to care for their animals by addressing underlying systemic issues, such as socioeconomic distress, lack of access to resources, domestic violence, medical or mental health considerations.

Building on this work, the Manager, Education & Training, Community Cats will serve as the department’s point-person to train and educate community members experiencing these challenges who want to address community cat issues. The Manager will prepare and deliver workshops about community cats and Trap-Neuter-Return-Monitor (TNRM), create working relationships with city agencies and other non-profit organizations that want support with learning about how to resolve community cat issues and will provide case management on referrals for Community Engagement’s casework involving community cats and fearful cats. This person should be passionate about teaching people, helping animals and come with a strong foundation of feline behavior, but can learn about TNRM and community cats through ASPCA Subject Matter Experts.


Responsibilities include but are not limited to:

Education, Trainings & Workshops (40%)

  • Serve as the department's point person on teaching Trap-Neuter-Return-Monitor, issues concerning community cats and colony caretaking to community members Prepare and deliver TNRM workshops (example: Building Shelters for Community Cats) to community cat caretakers in person or online. The workshop presents the who/what/where/when and why of TNRM
  • Maintain  on-demand TNRM Certification training on ASPCAPro. Direct the public and caretakers to the workshop to receive TNRM certification. Responsible for making edits and updates that reflect the ASPCA’s positions and policies and ensure the training materials align with the ASPCA’s goals around community cats. 
  • Connect and network with internal subject matter experts within the ASPCA on community cats.
  • Prepare and deliver specialized workshops and trainings to ASPCA departments, city agencies and partner organizations, including but not limited to NYPD, NYPD Explorers and Youth Leadership Council Programs, to provide education and training on community cats and the allocation of services. 
  • Answer inquiries from certified caretakers and/or public regarding community cats through the TNRM Info email inbox. 
  • Stay informed regarding local issues on community cats. Maintain a  library of resources that helps reconcile common challenges with community cats. Collaborate with internal ASPCA TNRM experts on new publications or training materials.
  • Respond to requests of support from other departments when it comes to TNRM and community cat inquiries, like information for articles and media requests.
  • Provide education and anecdotes to Government Relations when requested. Keep abreast of legislation and trends that impact TNRM and community cats.
  • Manage special projects relevant to TNRM as assigned by supervisor, with priority given to requests that come from NYPD
  • Create partnerships and working relationships with city agencies and other non-profit organizations working to advance the work around community cats and TNRM,
  • Create and maintain relationships that lead to a referral system for community cat casework with certified and experienced TNRM rescuers within the five boroughs. 
  • Share information about TNRM and how to get certified at community meetings and events that promote the NYPD partnership and benefit the community (examples: National Night Out, Paws & Police vaccine events)

 Case Management & Field Work (40%)

  • Community Cat Casework:
  • Provide education and training on referrals for community cat cases in NYC. Connect caretakers and community members with certified and experienced rescuers, as well as available resources and services.
  • Conduct site visits to assess conditions, gather information and determine next steps for community cat cases that fall within the Community Engagement program’s guidelines.
  • Provide in-field TNRM training and guidance from initiation of TNRM projects until completion.
  • Community Engagement casework:
  • Act as a case lead and provide case management from initiation to completion. 
  • Communicate with clients to gather historical information on their pets needs and develop intervention plans that include ASPCA services and referrals to social service agencies when needed.
  • Conduct field visits and develop intervention plans for cases, including frequency of visits and action plans.

Operational Support (20%)

  • Transport animals from CE cases and NYPD cases in the 5 boroughs.
  • Participate in large scale NYPD and Community Engagement cases that require the physical removal and transport of animals. Assist with daily care (cleaning kennels and habitats, walking and feeding dogs and cats, providing enrichment, doing laundry, etc.) for these animals 1-2 times per week for up to 4 weeks on a few occasions per year, with flexibility to extend in certain circumstances)

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible 
  • Focuses on Impact, specifically making change for animals


  • Strong team player, as well as ability to work independently 
  • Presents information clearly in verbal and written form
  • Excellent time management, multi-tasking and organizational skills
  • Ability to lift up to 40 lbs., lift and move domestic animals, and stand for long periods and work outside in various conditions
  • Computer literacy with particular proficiency in MS Word, Excel and PowerPoint
  • Displays care and concern for the safety and well-being of self, animals and others and effectively handles stress and emotions
  • Must be able to crawl, crouch, climb, kneel and reach overhead in order to meet the physical demands of this role.
  • Fluency in English required, Bilingual in English and Spanish preferred 
  • Must provide a valid NY driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also obtain a Department of Transportation Medical Certificate

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.  

The target hiring range for this role is $68,000 - $73,000 annually.

For more information on our benefits offerings, visit our website.

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See above for qualifications details.



English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)


Minimum 3 years experience with public speaking, training or facilitating workshops, Minimum 3 years of experience with TNR and managing community cat colonies

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.