Senior Manager, Behavior Rehabilitation

Please make sure to attach your resume to complete your application.

Summary:

The ASPCA’s Behavioral Rehabilitation Center (BRC) in Weaverville, NC, is the first and only facility dedicated to the rehabilitation and study of extremely fearful, undersocialized dogs, such as those confiscated from puppy mills and hoarding situations. The goal of the entire BRC team is to work together to improve these dogs’ quality of life and prepare them for life in adoptive homes---an impossible outcome without intensive, structured behavioral interventions and integrative holistic care. 

 

The Senior Manager, Behavior Rehabilitation will play an integral role in the BRC’s direct, on-site work with behaviorally compromised animals by guiding treatment and pathway planning for dogs in care This position is one of two Senior Managers of Behavior Rehabilitation who report to the Senior Director of Behavior Rehabilitation and each supervise six direct reports---a team of animal behavior specialists who implement treatment protocols---providing them ongoing coaching and mentorship. The Senior Manager, Behavior Rehabilitation and fellow BRC leads and managers will comprise a strong, cohesive leadership team that prioritizes high-quality, integrative care for all animals and communicates mutual respect for all areas of animal welfare expertise. To succeed in this role, the Senior Manager, Behavior Rehabilitation must have a comprehensive understanding of shelter animal behavior and animal learning principles, superior animal handling skills, excellent communication skills, experience successfully managing staff, and the ability to serve as a leader on a unified management team.  

 

The BRC is part of the ASPCA’s Rehabilitation Services group, which also includes the Cruelty Recovery Center (CRC) in Columbus, OH, and the Recovery and Rehabilitation Center (R&R) in Pawling, NY. All three facilities provide opportunities for animals to heal after rescue. Protocols and procedures used by Rehabilitation Services teams promote constant collaboration across all areas of expertise to achieve the best, most balanced support for animals. As they engage in hands-on care, teams prioritize the elevation of our work through ongoing learning. BRC, CRC and R&R staff play an integral role in advancing the animal welfare field through research, developing effective, efficient interventions and establishing new best practices, which the ASPCA shares through the Learning Lab---also part of the Rehabilitation Services group---on ASPCA Pro, and at professional conferences. 

Responsibilities:

Responsibilities will include, but are not limited to the following: 

 

Behavior Rehab & Assessment & Oversight - 50% 

  • Conduct behavior modification sessions and collect data to get direct information about dogs for treatment and pathway planning, keep "finger on pulse", and ensure accurate progress reporting   

  • Conduct behavior evaluations and collect data   

  • Act as handler for fearful and/or aggressive dogs (e.g., during medical exams, intake procedures, euthanasia)  

  • Provide a safe and compassionate environment for animals in our care and our staff and volunteers by using low-stress handling techniques 

  • Oversee treatment and evaluation scheduling 

  • Monitor the trajectory of each dog in the context of the program, and ensure that the resources of the team are appropriately directed; act as the decisive voice in treatment troubleshooting plans  

  • Communicate behavior concerns and review the progress of all cases on a weekly basis with the Senior Director, Behavior Rehabilitation, working together to facilitate timely outcome decisions and maintain a steady flow of animals through the program 

  • Assign the production of behavior-related transfer paperwork for graduates (adoption profiles, evaluation reports, adopter guides, tip sheets, etc.); approve documents created by Behavior Specialists  

  • Assign and review follow-up support for organizations that receive and individuals who adopt graduate dogs 

  • Contribute input to SOPs and related documents 

  • Work closely with the Senior Manager of Volunteers, Foster and Placement to coordinate and support foster placement when needed 

  • Support the Behavior Specialists with monitoring the activities of volunteers interacting with dogs and provide training/guidance  

  • Coordinate and communicate euthanasia plans 

 

Team Leadership & Staff Management – 40% 

  • Train, supervise, manage, coach and develop a Behavior Rehabilitation Specialist team of six 

  • Conduct regular one-on-one meetings with direct reports to provide support, clearly communicate expectations and work together toward goals  

  • Provide project management for divisional (branch) project goals  

  • Participate at leadership level in operational and programmatic decisions 

  • Coordinate with Senior Manager, Care and Enrichment and Manager, Veterinary Support to integrate and align animal care and treatment and to facilitate communication among the branches 

  • In partnership with other BRC leads and mangers, share dog status updates and outcome decisions during a weekly all-staff meeting; answer staff questions about “the why” behind decisions, both in group and one-on-one settings 

  • Assist the Senior Director, Behavior Rehabilitation with the recruitment, selection, hiring and onboarding process for new BRC behavior staff 

  • Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals 

  • Instill the guiding principle that everyone can and should actively support the animals’ behavioral and mental health in everything they do 

  • Operate in alignment with the ASPCA Core Values of commitment, ownership, team, elevate, and impact (see below)  

 

Network Internal and External Departments - Share Out and Integrate Best Practices - 10% 

  • Participate in the implementation of the Learning Lab program - provide facilitation and hands-on training during Learning Lab retreats at the BRC and represent Behavior Rehabilitation branch on site visits and check-in calls with Learning Lab partners 

  • Act as subject matter expert for the continued development of Learning Lab program to maintain alignment of the Learning Lab and BRC 

  • Coordinate Behavior Rehabilitation branch participation in Shelter Behavior Apprenticeship cohorts 

  • Deploy to support CRC behavior team 

  • Deploy to support BST field activities and act as Behavior Lead  

  • Work closely with the Behavioral Sciences Team (BST) and with behavior departments across the organization toward organizational alignment of behavior tools and best practices 

  • Assist with the collection and organization of footage for video library; use video editing software to create videos for media and educational uses  

  • Teach classes and give talks for public and professional audiences and do media interviews as needed  

  • Other duties as assigned 

 

Qualifications: 

 

  • Highly effective people-management and coaching skills 

  • Exceptional animal training and behavior modification skills 

  • Thorough companion animal behavior and animal welfare knowledge 

  • Excellent low-stress animal handling skills 

  • Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations 

  • The ability to work closely with behaviorally compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis; must feel comfortable contributing behavior observations and consultative input to help a panel make humane euthanasia decisions 

  • Excellent communication skills (spoken, telephone and written) 

  • Excellent organizational and time-management skills 

  • Ability to thrive in a fast-paced, potentially stressful environment; must be flexible and easily accept frequent changes to plans/protocols and maintain a positive attitude 

  • Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges 

  • Must enjoy working directly with people; good team player; a “people person” who enjoys and excels at collaboration 

  • Flexible communicator; ability to interact with diverse personalities and groups; respects team members at all levels 

  • Meticulous data collection and reporting skills 

  • Fluent in the use of MS Word, Excel, PowerPoint; familiarity with Salesforce a plus 

  • Fluent in Internet usage and research 

  • Willingness and ability to travel occasionally to provide behavior-related support for the National Field Response Team, Behavioral Sciences Team, Rehabilitation Services and Learning Lab (frequency variable, but periodic deployments are required) 

  • Able to lift and carry up to 50 lbs 

  • Able to bend, crouch, kneel and move freely to perform responsibilities that include handling potentially dangerous animals in stressful situations 

  • Able to work in physically challenging conditions and able to wear appropriate protective gear, including a protective mask; job responsibilities may entail exposure to chemical and biological hazards, such as feces and blood, exposure to sharp objects, working in noisy environments and working in areas with uneven, wet and slippery surfaces 

  • Valid driver’s license strongly preferred and must pass a motor vehicle history check demonstrating a safe driving history if applicable 

  • Ability to work Monday-Friday schedule. Availability to be on-call some evenings, weekends and/or holidays is required. 

 

Exemplifies the ASPCA’s Core Values: 

  • Has Commitment and dedication to improving the lives of animals 

  • Demonstrates Ownership and feels responsible for outcomes 

  • Believes in Team – that we are stronger together 

  • Seeks to Elevate others and reimagine what is possible 

  • Focuses on Impact, specifically making change for animals 

 

Language: 

English (required) 

 

Education and Work Experience: 

  • Minimum of 3 years’ experience working as a professional animal trainer/behaviorist, handling and evaluating animals with behavior problems 

  • Minimum of 3 years’ professional experience working in animal shelters 

  • Minimum of 2 years’ experience managing a team, preferably in an animal-related industry, or equivalent relevant experience required 

  • Experience working with undersocialized dogs with extreme fear issues is strongly preferred 

  • High School Diploma or GED required; B.A. or B.S. in an animal behavior field strongly preferred, Master’s degree or relevant experience preferred 

  • CPDT-KA or -KSA certification required within 1 year of hire 

  • Low Stress Handling®University Silver-Level certification required within six months of hire 

 

Compensation and Benefits: 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.   

  • The target hiring range for this role is $71,000- $74,000 

For more information on our benefits offerings, click here. 

 

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    Qualifications:

    See above for qualifications details.

      

    Language:

    English (Required)

    Education and Work Experience:

      

    COVID Statement:
    The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

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    Please don’t forget to attach your resume to complete your application.

    About Us:
    The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

    The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

    The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

    At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.