Senior Manager, Community Engagement

Summary:

The ASPCA’s Community Engagement program, based in New York City improves access to vital pet services by connecting pet owners to low or no-cost veterinary care, spay/neuter, pet supplies, surrender services and more. This is done through in-home visits, case management and community events. Outreach and awareness level training to allied professional audiences like law enforcement and human service organizations is paramount to building the program’s client base and conducting multi-agency approaches to resolving interconnected human and animal welfare needs.

The Senior Manager, Community Engagement (CE) will lead a team of four community engagement coordinators in building strong relationships with community-based organizations (e.g., social services, law enforcement, faith-based organizations, government agencies, etc.), facilitating new case referrals, promoting our partnership with the NYPD, increasing access to ASPCA’s services through events across the five boroughs, leading mobile grooming events and safely transporting NYPD animals to our hospital on 92nd street. The Sr. Manager will partner with community stakeholders and support development of strategic alliances to reach pet owners, increase awareness of the ASPCA’s services and compel pet-inclusive approaches to service delivery.

This position will be based at the Long Island City ASPCA office location. Work will take place throughout the five boroughs of NYC, at various partner locations. This position may require a rotating schedule and must be willing to work a flexible schedule.

Responsibilities:

Responsibilities include but are not limited to:

People Management (50%)

• Supervise and support a team of four Community Engagement Coordinators (CECs), including coaching, professional development, career development.
• Deliver regular and effective performance management feedback to CECs.
• Manage staff scheduling, ensuring consistent and effective coverage for outreach events, field work, NYPD transports and department’s operational support.
• Manage the CECs to identify solutions for complex casework, including medical care, spay/neuter, temporary boarding and foster, housing support, and supplies to increase pet retention.
• Respond to directives from Senior Director, Community Engagement, and deliver expectations and follow-through with the team.
• Manage the interviewing, hiring and onboarding of new staff as appropriate.
• Lead direct reports through annual goal-setting conversations that cascade from organizational and departmental programmatic areas of focus.
• Write and deliver annual evaluations to direct reports.

Program Management (30%)

• Lead, collaborate, and develop outreach and community engagement plans to maximize referrals to the Community Engagement program.
• Manage a minimum of seven “Paws & Police” vaccine events with the NYPD across the boroughs, aiming to vaccinate 1,000 pets per year through these events.
• Manage the planning, implementation and execution of 2-4 mobile grooming events per month with the Manager, Casework, Training & Events.
• Manage and oversee planning, timelines, and team execution for HLE’s major annual events including National Night Out and Heroes in Human Service Awards.
• Manage large scale NYPD and Community Engagement cases that require the physical removal and transport of animals.
• Lead the weekly briefings with the CE team to address and fulfil program's operational needs.
• Research new partners to increase program’s casework and to add to the source of referrals for mental health, adult protective, substance abuse, job placement and other services as needed.
• Develop and deliver trainings for community-based organizations and government agencies on animal welfare and the inclusion of animal issues in human services and case management.
• Represent Community Engagement in weekly meetings that include management from Client Member & Support, Community Medicine and ASPCA Animal Hospital. Problem solve any operational challenges, communicate department updates back to the team.
• Prioritize the partnership with the NYPD and identify opportunities to collaborate and strengthen our relationship/work.
• Manage daily care (cleaning kennels and habitats, walking and feeding dogs and cats, providing enrichment, doing laundry, etc) for animals from NYPD cases 1-2 times per week for up to 4 weeks on a few occasions per year, with flexibility to extend in certain circumstances.
• Oversee the CE Referrals inbox to ensure timely response and case assignments.
• Manage and prioritize boarding referrals. Work directly with the Adoption Center on feasibility, then provide case management on these unique cases.

Special Projects and Professional Development (20%)

• Plan, organize and facilitate 2-4 “CE Training Days” per year. Training Days include participation from partner departments and/or individual Subject Matter Experts.
• Deliver consistent training, development and operational support for direct reports. 
• Conduct high-level and specialized presentations to NYPD and other audiences to promote the CE program and facilitate referrals.
• Identify and pursue career development opportunities annually, leveraging internal and external training resources.
• Promote CE and HLE initiatives through internal communications (WorkVivo), media, and engagement opportunities.

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications 

• Ability to lift up to 40 lbs., stand for long periods and work outside in various conditions 
• Fluency in Spanish preferred 
• Strong team player, as well as ability to work independently 
• Must possess a valid NYS driver’s license and be comfortable driving in the New York City in all weather conditions
• Flexibility in work schedule; weekend and off-hours are required

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

For Salary roles: The target hiring range for this role is $88.500-93,500 annually.

For more information on our Benefit offerings, click here.

Join our Talent Community:

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

See above for qualifications details.

  

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma (Required)

  

Animal Handling Experience

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.