Senior Salesforce Administrator

Please make sure to attach your resume to complete your application.

Summary:

The ASPCA Membership team oversees the systems, content, and communications that engage ASPCA members, potential members, and donors. The Membership team is seeking a Senior Salesforce Administrator that will support the fundraising efforts of the Development Department by leading the configuration, customization, and day-to-day operations of ASPCA’s Salesforce Customer Relationship Management platform. 

The Senior Salesforce Administrator will report to the Senior Director of Database Strategy, working closely with outside developers, external partners, and internal stakeholders. Utilizing an in-depth knowledge of Salesforce, the person in this role will be a subject matter expert of our existing system and utilize their knowledge to advance our overall business goals.

This remote-based position is open to all candidates based within the United States. Candidates based within commuting distance of New York City will be expected to work a hybrid schedule from our New York City 8th Avenue Office. 

Responsibilities:

Responsibilities include and are not limited to:

Database Administration (70%)

  • Lead daily administration and support of the Salesforce.com platform database, including managing user roles and profiles, security settings, sharing rules, etc.
  • Configure, enhance, and maintain standard and custom Salesforce functionality, including but not limited to user management, the creation of custom reports and report types, complex dashboards, objects, quick actions, validation, workflow and assignment rules, flow, email alerts and approval processes.
  • Evaluate, test, and deploy annual release upgrades and ensure successful implementation of the Nonprofit Success Pack (NPSP) upgrade in post-production by addressing any issues that arise.
  • Lead the organization, execution, and prioritization of configuration requests that support business priorities and initiatives from across the organization
  • Utilize in-depth knowledge of the standard capabilities of Salesforce.com (SFDC) and successfully expand on those capabilities using custom code as needed (Apex, visual force pages, lightning components, lightning design system)
  • Research and propose ongoing improvements in the Salesforce instance regarding new Salesforce feature functionality. 
  • Audit, uncover, and resolve data quality issues. Regularly perform database de-duping and cleanup procedures
  • Lead and troubleshoot integrations between Salesforce and other enterprise systems.
  • Manage and execute proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer

Support & Training (30%)

  • Develop and lead training programs to ensure Salesforce capabilities are used effectively and consistently across all teams.
  • Keep up to date on new Salesforce and 3rd party application products, features, and functionality to recommend and apply improvements to internal business challenges.
  • Advise on ad hoc projects as needed, including long-term planning of data usage, architecture within Salesforce, and solutions that support and complement the CRM.
  • Maintain and create database documentation on procedures, triggers, workflows, and end-user guides.

Exemplifies the ASPCA’s Core Values:

  •  Has Commitment and dedication to improving the lives of animals
  •  Demonstrates Ownership and feels responsible for outcomes
  •  Believes in Team – that we are stronger together
  •  Seeks to Elevate others and reimagine what is possible
  •  Focuses on Impact, specifically making change for animals

Qualifications:

  • Experience building on the Salesforce Lightning platform and/or familiarity with SalesforceDX is strongly preferred
  • Familiarity with Salesforce AppExchange and installation or removal of third-party run or unmanaged packages is a plus.
  • Experience with Service Cloud and Marketing Cloud is required.
  • Understanding of release management processes, GitHub and continuous integration and continuous delivery/deployment (CI/CD) a plus 
  • Proficiency with Microsoft Excel required. Proficient with SOQL
  • A team player with a collaboration-oriented mindset is essential.
  • Experienced in thriving within fast-paced, high-growth, and rapidly changing environments.
  • Ability to multi-task and maintain agility in response to department priorities and needs.
  • Ideal candidate will have experience managing large volumes of data and working with a Data Warehouse.
  • Strong Salesforce product knowledge 

Compensation & Benefits:

The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, below, we have included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas. 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.  

  • Zone 1 (For example, Asheville, NC; Champaign, IL; Columbus, OH; Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union, MO; Weaverville, NC): $95,000 - $101,000 annually

  • Zone 2 (For example, Washington D.C.; Los Angeles, CA): $106,000 - $112,000 annually

  • Zone 3 (For example, New York, NY): $117,000 - $124,000 annually 

For remote positions, you can view which zone applies to you based on your location. For questions regarding other locations not found on the list, please send an email to Careers@aspca.org for more information.    

For more information on our benefits offerings, visit our website.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

See above for qualifications details.

  

Language:

English (Required)

Education and Work Experience:

High School Diploma (Required)

  

4+ years of working experience in Salesforce Administration (across sales, marketing, and service functions), Bachelor’s degree or equivalent professional experience, Certified Salesforce Administrator strongly preferred, Experience assisting or leading Salesforce Implementation, Experience leading technical implementation, day-to-day operations, and long-term maintenance of Salesforce at the enterprise level, Experience with Business Intelligence tools preferred, Experience with Extract, Transform, and Load (ETL) required, NPSP experience a plus

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.