Veterinary Technician - Certification in Process, APCC (On-Site)

Please make sure to attach your resume to complete your application.

Summary:

The ASPCA Animal Poison Control Center (APCC) is the leading animal poison control call center in the nation. The APCC’s professional team supports veterinarians and pet owners 24/7 using a proprietary database containing over four million cases. The Center is committed to protecting and improving the lives of animals through promotion of poison prevention and publication of new findings. The APCC fields over 400,000 calls and manages over 300,000 cases annually.

The Veterinary Technician - Certification in Process (Veterinary Technician – CIP) systematically gains toxicology knowledge through the APCC’s staged training and mentoring process. The Interim Veterinary Technician plays a critical role at the APCC as the first point of contact for pet owners who need assistance with pets that have been exposed to potentially dangerous substances.  The environment is team oriented and supportive to set Veterinary Technician – CIP’s up for success in this fast paced and challenging position.  Our Veterinary Technician – CIP’s obtain a complete history, document exposure circumstances in the electronic medical records, calculate dosages, and use in-house protocols to either manage cases or to escalate to a veterinarian for further management. The Veterinary Technician – CIP  participates in other projects and events that are established to support APCC work, further education, and enhance communication within the ASPCA.

The ASPCA supports our staff with career development, and the Veterinary Technician – CIP has multiple potential career paths including People management.

This position is based out of the ASPCA Midwest Office in Champaign, IL and is not a Remote position. The Veterinary Technician – Certification in Process will have successfully completed the educational and testing requirements to obtain the Certified Veterinary Technician license credential in the state of Illinois by December 31, 2023.  

Responsibilities:

Job responsibilities include, but are not limited to:

Case Management (90%)

• Professionally manage medical cases initiated by telephone, email, and other electronic means from practicing veterinarians, animal owners, and others, involving animals that have potentially exposed to deleterious agents or diseases
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APCC protocols
• Enter (type-in) information into the electronic record efficiently and accurately as conveyed during communications with caller and consultations with APCC DVMs. Document exposures and risks, and relay detailed treatment recommendations per protocols and verbal instructions
• Create follow up actions to have records evaluated and closed by appropriate personnel
• Utilize ASPCA/APCC resources to manage cases and access protocols, policies, and procedures
• Maintain excellence in customer service and high medical record quality levels. Respond to quality assessments provided by quality assurance and management staff.  Meet case management quality, customer service, and volume metric goals as set for specific levels of tenure
• Consult the on-site experts, managers, and senior-staff as needed for additional case-management information
• Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcomes on specific cases

Training and Professional Development Opportunities (up to 10%)

• Actively participate in on-site, off-site, or virtual training, including attendance at monthly support staff rounds
• Assist in the development of protocols for the medical library database, contribute to APCC blog posts on toxicology related topics, and assist with special projects as needed
• May be assigned to other duties as necessary
• Optional but highly encouraged participation in APCC staff mentorship program after initial training is completed

Exemplifies the ASPCA’s Core Values

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Additional Information

• This position is based out of the ASPCA Midwest Office in Champaign, IL and is not a Remote position.
• The Veterinary Technician – Certification in Process will have successfully completed the educational and testing requirements to obtain the Certified Veterinary Technician license credential in the state of Illinois by December 31, 2023.   

Compensation and Benefits

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring pay rate is for new hire offers only, and staff compensation may increase based on performance over time.  The expected hiring pay rate for this role is set forth below and may be modified in the future. 

The target hiring pay rate for this role is $23.00 per hour

For more information on our benefits offerings, click here.

• For more information on our Benefit offerings, click here. Staff in this role may be eligible for additional pay such as shift differential, per diem, or a spot bonus.  

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Qualifications:

Ability to act and react to emergency and/or challenging situations in a compassionate and consistent manner., Ability to apply sound reasoning and decision-making., Ability to communicate effectively with concerned, emotional, and worried persons via telephone., Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions, Ability to distinguish different auditory tones, Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public., Ability to remain calm under challenging circumstances., Associate’s Degree in Veterinary Technology (preferred), Bachelor’s Degree in Veterinary Technology or other animal sciences (beneficial), Bilingual Proficiency, Display excellent active listening skills and the ability to quickly develop a rapport with callers over the phone, Distraction-free, dedicated work environment, Must be comfortable being stationary, typing, and working at a desk for 8 or more hours., Must be detail oriented, Must be proficient in math and dosage calculation comprehension, Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner, Must display excellent internal/external customer service skills, Must have knowledge of and experience with PCs, basic Office and Windows software, e-mail and Internet searches, and have the ability to learn and use new software in a professional setting, Must have solid understanding of veterinary technology and a strong interest in toxicology, Must interact effectively with others and exercise good judgment when working with people in sensitive situations, Must possess excellent written and oral communication skills., Possess enthusiasm for operating amidst complexity and change, Strong motivation to provide a high standard of care is essential, This position requires working full time (scheduled 40 hours per week), flexibility to work approximately ½ weekends and some holidays

  

Language:

English (Required)

Education and Work Experience:

Associates, Bachelors, High School Diploma (Required)

  

At least one year of emergency veterinary medicine experience is preferred, At least one year working in a veterinary facility/clinic with specialty department(s) a plus, Experience in poison control center or university animal hospital is beneficial

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.