Vice President, Recovery & Rehabilitation Center

Please make sure to attach your resume to complete your application.

Summary:

The Recovery & Rehabilitation Center (R&R Center), currently under construction in Pawling, NY, is a unique program dedicated to providing sheltering, behavioral and medical care and treatment for dogs from cruelty case backgrounds. The R&R Center team is part of Rehabilitation Services, which also includes the ASPCA’s Cruelty Recovery Center (CRC) in Columbus, OH, and Behavioral Rehabilitation Center (BRC) in Weaverville, NC. All three facilities provide opportunities for animals to heal after rescue. Protocols and procedures used by Rehabilitation Services teams promote constant collaboration across all areas of expertise to achieve the best, most balanced support for animals. As they engage in hands-on rehabilitative care, teams prioritize ongoing learning. BRC, CRC and R&R Center staff play an integral role in advancing the animal welfare field through research, developing effective, efficient interventions, and establishing new best practices, which the ASPCA shares through the Learning Lab—the fourth Rehabilitation Services team—on ASPCA Pro, and at professional conferences.

Preparing for launch in early 2024, the Vice President will focus on building the R&R Center program, as well as hiring and onboarding a new team of over 60 staff. After the facility opens, the Vice President will oversee all operations, including team and program management, daily care and a robust enrichment program, behavioral and medical assessment and monitoring, behavior rehabilitation, medical treatment, and frequent collaborative work with internal and external groups. This role requires a passion for creating and fostering strong team cohesion to achieve mutual goals. To that end, the VP will work to ensure excellent communication and cooperation among operations, behavior and medical staff at the R&R Center.

The VP and R&R Center team will work closely with numerous ASPCA teams across the country to ensure well-coordinated operations and holistic, high-quality care for animal victims of neglect and abuse. The R&R Center VP will also maintain strong connections with VPs leading other Rehabilitation Services teams, the Behavioral Sciences Team, and Shelter Medicine Services to ensure team and organization-wide operational and philosophical alignment, to facilitate collaborative projects, and to produce consistent messaging for external partners.

The ideal candidate for this position has mastered balance in multiple respects: working with animals and with people, providing energizing motivation and calm stability for staff, showing dedication and a solid work ethic coupled with the ability to model work/life balance, and paying meticulous attention to detail while leading the way forward with big-picture strategies in mind.

The target start date for this role will be August 2023.

Responsibilities:

Please note the responsibilities outlined below are broken down into two phases: the Development Phase, which will take place from 2022-2023 before the R&R Center launches and the Implementation Phase, which will take place from 2024 onward after the R&R Center officially launches.

Development Phase

R&R Center Program Development (40%)

  • Oversee the R&R Program Development Core Team’s preparatory work by monitoring and adjusting timeline milestones, keeping stakeholders informed about progress, unifying a growing group of contributors to the project, and ensuring a smooth launch in early 2024
  • Align work with ASPCA organization-wide goals and strategies
  • Build new, collaborative relationships with other Rehabilitation Services teams and other teams across the organization; identify areas where work intersects
  • Oversee the development of a comprehensive R&R Center SOP package; lead a team tasked with developing program-specific protocols, creating new cross-departmental protocols, and integrating org-wide procedures/processes
  • Work with ASPCA experts to finalize both internal and external communications plans for launch
  • Develop strong relationships with community stakeholders
  • Create and execute a launch plan for use during the final stages of the facility build and program development

Team Hiring and Onboarding (40%)

  • With the support of the Program Development Core Team, lead the development of an onboarding package to introduce all new hires to SOPs, work, goals and other key information
  • Hire and onboard the Senior Directors of the R&R Center’s Operations, Medical and Behavior branches
  • Develop a clear vision for team culture, norms, and communication, grounded in an integrative care model and aligned with ASPCA Core Values
  • Collaborate with R&R senior management and the People team to develop interview plans; hire and onboard the first wave of staff to launch the R&R Center at half capacity in 2024 and hire the second, post-launch wave of staff in 2025
  • Ensure the development and maintenance of a healthy, cohesive culture

R&R Center Facility Build Leadership Support (20%)

  • Serve as lead program expert, collaborating with the ASPCA’s Real Estate and Capital Projects team to shepherd the R&R Center facility from construction to completion
  • Attend regular meetings with internal partners and external vendors, monitoring progress and challenges; bring program-specific input to conversations as needed to inform decisions
  • Work with internal partners and external vendors to ensure that all supplies, including furniture, fixtures and equipment, have been purchased, delivered and installed on time for launch
  • Ensure that staff become familiar with their new building and that all staff receive training on equipment/tools they’ll use during daily operations
  • Partnering with the ASPCA’s Safety & Security team, ensure that emergency action plans have been developed before launch and included in onboarding for all staff

Implementation Phase

R&R Center Operational Oversight (40%)

  • Regularly evaluate the efficacy and efficiency of all R&R protocols to achieve programmatic and organizational goals
  • Lead regular SOP reviews to encourage continual reassessment and ongoing improvement
  • Ensure maintenance and upkeep of R&R facility; maintain a thorough knowledge of all operating systems and building features; approve minor facility improvements and propose major changes to VP, Rehabilitation Services, for approval
  • Develop yearly budget proposal and submit to VP, Rehabilitation Services for approval; ensure adequate allocation of R&R resources (budget, staff time, vehicles, etc.), optimizing department efficiency and implementing changes as necessary
  • Develop yearly strategic plans and submit to VP, Rehabilitation Services for approval; clearly communicate finalized goals to team and track key results throughout the year to drive progress
  • Ensure that the team’s Outcome Decisions Panel, comprised of sheltering, placement, behavior and medical leads, uses a structured, collaborative framework to make animal timely outcome decisions (placement for adoption, humane euthanasia, etc.); if the Panel cannot reach consensus, make ultimate decisions
  • Share the work of the R&R Center by hosting donors, potential corporate and individual supporters, Board members, internal teams, veterinary interns, animal behavior students and representatives from other organizations, always maintaining a high level of professionalism
  • Collaborate with Media & Communications and Philanthropy to share R&R Center work internally and externally by giving tours/presentations, providing image and video assets, and giving radio, print and television interviews
  • Maintain relationships with professional partners and community representatives in New York
  • Ensure compliance with all applicable laws, rules, regulations, standards, policies, and procedures; ensure adherence to established safety procedures

Team Development and People Management (30%):

  • Supervise and develop R&R Center Senior Directors and the Administrative Manager; support the work and development of all other R&R Center staff
  • Conduct regular one-on-one meetings with direct reports and hold skip-levels with other members of the leadership team; hold regular team leads meetings
  • Lead regular all-staff meetings and facilitate cooperation among operations, medical and animal behavior staff
  • Develop current and future individual leaders by providing guidance and tools to ensure individual and team growth and success across all levels and functions
  • Complete quarterly goal reviews and annual performance evaluations; recommend salary changes and promotions, helping staff achieve goals and meet expectations
  • Lead the regular reevaluation and improvement of the team onboarding process to ensure that all new staff members receive a consistent, thorough introduction to R&R and ASPCA work, mission, systems and Core Values
  • Work with the leadership team to cultivate and continually foster a healthy team culture, where a positive attitude and collaborative spirit are strongly emphasized; lead staff in upholding Team Norms and adhering to ASPCA Core Values
  • Ensure that team leads model mutual respect for all areas of expertise in order to provide top-notch holistic care for animals and maintain a cohesive team
  • Provide guidance to management team in supporting staff while holding them accountable for meeting clearly articulated expectations
  • Collaborate with the Behavioral Sciences Team and Shelter Medicine Services to oversee continuing education and professional development for R&R Center staff
  • Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
  • Instill the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do
  • Ensure that all team members have received training and mastered the skills to handle in a low-stress manner, and that they implement these handling techniques consistently in all their interactions with animals

Learning Lab Collaboration (15%)

  • Help review applications and serve on a committee tasked with choosing new shelter partners to participate in retreats and other collaborative learning experiences; travel to potential Learning Lab partner organizations for evaluation/screening visits and to connect with leaders
  • Participate in retreats and other partner activities at the R&R Center and remotely; help facilitate modules and cultivate positive, ongoing relationships with external colleagues
  • Participate in post-retreat follow-up sessions for other organizations, offering guidance for external teams as they work toward established goals
  • Communicate partner feedback and insights about the Learning Lab experience to the Learning Lab team
  • Maintain strong connections between the R&R Center medical, behavior and operations branches and the Learning Lab as new collaborative teaching modules are developed based on best practices, innovative techniques and research at the R&R Center
  • Contribute a consultative voice to the development and implementation of new learning modules

Cross-Team Collaboration & Connections (15%)

  • Work with the VPs of the CRC and the BRC to maintain excellent communications, productive connections, and aligned goals/culture across all Rehabilitation Services teams
  • Develop strong, cooperative relationships with Shelter Medicine Services (SMS)and the Behavioral Sciences Team (BST), ensuring aligned systems and protocols across the organization as teams continually innovate and evolve
  • Work closely with the Animal Recovery Center and Canine Annex for Recovery & Enrichment (ARC/CARE), the Adoption Center, Centralized Placement (CP), and Community Engagement (CE) teams to ensure well-coordinated, efficient operations and high-quality integrative care for canine victims of neglect and abuse
  • Work closely with the BST, LAI, and Veterinary Forensics to ensure consistent protocols related to criminal case animals and smooth, clear communication among all teams
  • With the guidance of the VP, Rehabilitation Services and the VP of the BST, support and facilitate research on shelter animal behavior
  • Take on other duties and projects as assigned by the VP, Rehabilitation Services or the SVP of Policy, Response and Engagement

Exemplifies the ASPCA’s Core Values:

  • Has Commitment and dedication to improving the lives of animals
  • Demonstrates Ownership and feels responsible for outcomes
  • Believes in Team – that we are stronger together
  • Seeks to Elevate others and reimagine what is possible
  • Focuses on Impact, specifically making change for animals

Qualifications:

  • Highly effective people- and team-management abilities; can artfully flex management style to best support diverse individuals
  • Exceptional leadership skills: demonstrates the ability to inspire a team as well as represent that team and the organization with confidence and professionalism when interacting with fellow leads and supervisors, Board members, donors and animal welfare colleagues
  • Excellent communication skills (spoken, telephone and written); able to interact skillfully with different personalities and groups; has a talent for honing team communication systems
  • Has a positive attitude and an uplifting effect on others
  • Ability to thrive in a fast-paced, changing, potentially stressful environment, working efficiently and calmly; can motivate a team to do the same
  • Must be flexible and easily adapt to frequent changes to plans/protocols
  • Always treats people and animals with care and respect; must be a compassionate animal advocate and have a genuine interest in leading and interacting with people
  • Embodies the “team player” spirit; demonstrated ability to build and maintain a united management team
  • Builds genuine, trusting relationships that enhance individual and team performance
  • Superior problem-solving abilities relishes a challenge and loves to troubleshoot to find solutions
  • Innovates; always seeks creative ways to advance work and improve protocols and processes
  • Skilled facilitator, with strong teaching skills
  • Strong organizational and info-tracking skills
  • Comprehensive understanding of shelter operations and the animal welfare field
  • The ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where humane euthanasia is performed on a regular basis
  • The willingness and ability to travel up to 10% of the time
  • Fluent in Internet usage and in the use of MS Word, Excel and PowerPoint

Compensation and Benefits: 

 Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.   

  • The target hiring range for this role is $175,000-$190,000

For more information on our benefits offerings, click here.   

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Qualifications:

See above for qualifications details.

  

Language:

English

Education and Work Experience:

  

Animal welfare experience and knowledge about shelter operations best practices strongly preferred, At least 3 years’ experience managing a budget, BS or BA strongly preferred; HS diploma or GED required, CAWA designation preferred, Experience managing mangers and supporting indirect reports is strongly preferred, Fear Free Shelter certification is required within 60 days of hire, IS 700, 800 and ICS100 and 200 preferred, Knowledge of adult learning principles and teaching or group discussion facilitation experience is a plus, Minimum of 5 years’ experience managing a team and a multifaceted program required, Must have completed an agency-approved formal media training course within a year after hire, Project management skill and/or experience strongly preferred

COVID Statement:
The ASPCA strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires, except where prohibited by applicable state or local law. The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.