Senior Manager, Instructional Design

Summary:

Overview

As Senior Manager, Instructional Design, you will leverage your passion, innovative spirit, and drive for growth to integrate L&D techniques with top-notch talent strategies. This role on the Learning & Development team will further elevate and optimize our learning ecosystem by cultivating a learning and teaching environment, designing and delivering impactful learning experiences, and producing quality performance resources.

Application Deadline: Applications are due by 5:00 pm ET on Thursday, 2/12.

Who We Are

Our People ARE the ASPCA. The People Team (HR) at the ASPCA ensures that we clearly value our people because we know that to make the greatest impact on animals, we must have an engaged staff who effectively collaborate and continually develop the skills and capabilities necessary to achieve our goals. The Learning & Development team, a part of the People Team, develops leaders at every level, enables high performing teams, and cultivates an environment where everyone can learn, grow and thrive so that we can do our best work and increase our collective impact on saving more animals’ lives.

What You’ll Do

The Senior Manager, Instructional Design on the Learning & Development team will further elevate and optimize our learning ecosystem by cultivating a learning and teaching environment, designing and delivering impactful learning experiences, and producing quality performance resources.

This role will manage multiple projects and processes across the department, ensuring L&D provides high-quality development experiences for staff at all levels within the organization. This includes developing programs, creating and facilitating learning initiatives, leading instructional design, serving as a trusted advisory to organizational leaders and subject matter experts and more as outlined below.

• The Senior Manager, Instructional Design reports directly to the Director, Instructional Design and has no direct reports.

Where and When You’ll Work

• This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States.
• Ability and willingness to work a flexible schedule, including occasional nights and weekends as needed
• Ability and willingness to travel up to 10% annually, as needed

What You’ll Get

Compensation:

The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information.
 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

• Zone 1: $77,000 - $82,000 annually
• Zone 2: $85,000 - $90,000 annually
• Zone 3: $94,000 - $100,000 annually

For more information on our benefits offerings, visit our website.

Responsibilities:

Responsibility buckets are listed in general order of importance, and include but are not limited to:

Design & Deliver Prioritized Learning Opportunities 

• Work closely within the People Team and subject matter experts (SMEs) from across the organization to translate the current and future needs of the organization into L&D strategies and practices that help grow our employees, and elevate our work. 

• Develop programs, teaching formats, and platforms that are results-driven, creative, innovative, and user-friendly using various blended learning methodologies and delivery methods; including but not limited to: storyboards, facilitator guides, instructor-led classroom, panels, self-study job aids, structured peer communities, and evolving technology.

• Manage the L&D project plan process from inception to launch for key strategic programs and learning initiatives, including; conducting a stakeholder needs assessment, identifying task force members and SMEs, designing/developing curricula using proven instructional design methodologies, piloting programs, launching across the organization, and continuously evaluating program effectiveness.*

• Partner with the design team on the development of graphics, video, and additional training material. 

• Leverage expertise in adult learning theory, instructional design and learning technologies to create and facilitate key internal and external learning initiatives that link back to departmental and organizational strategy and impact, championing leaders at all levels of the organization. 

• Provide guidance, training, and support to other instructional designers.

• Ensure all training and tools drive a greater return on invested capital and make recommendations for opportunities to further this objective to the Sr. Director, Learning & Development.

• Research industry trends/technology/best practices and proactively leverage external L&D metrics and analytics to inform and reimagine curriculum decisions & designs and elevate our capability to the next level.

• Lead the evaluation process for training experiences through assessments, surveys, and feedback. Using internal  trends and data to recommend opportunities to continuously iterate and adapt.

• Model exemplary presentation, instruction, and facilitation skills focused on building learner awareness, application, and behavior change. 

• Support the development and integrations of all learning technology platforms.

• Carry out the process of development and implementation of Instructional Design tools and systems for developing training.

• Coach SMEs through the instructional design process ensuring consistency and quality in all of the ASPCA's learning experiences. 

 

Change Management & Communication

• Serve as a trusted consultant to teams and individuals through root cause exploration, charting opportunities, challenging limiting beliefs and framing possible strategies.

• Develop exceptional relationships and strong lines of communication across all departments and divisions to ensure authentic, effective, ongoing feedback and collaboration.

• Build strong communication, communication strategies and project plans to increase organizational awareness and facilitate timely completion of all work.

• Identify communication channels and partner in the creation of written communications to project stakeholders, end users, and other project participants.

• Model Emotional Intelligence through self-awareness, self-management, social awareness, and relationship management.

• Work closely with the Director, Instructional Design & Delivery, to ensure there is synergy and consistency in learning experiences.

• Maximize LMS adoption and minimize resistance from all key stakeholders. 

Education and Work Experience:

• High School diploma /GED or equivalent professional experience required; BA/BS preferred

• 6+ years of professional work experience required

• 5+ years of learning project management experience and proven ability to establish and meet deadlines and balance multiple shifting priorities

• 2+ years of experience in Instructional Design or equivalent education/experience

• At least 2 years of experience with Articulate products and Adobe CC required

• At least 2 years of experience designing and maintaining instructional design processes and tools.

• At least 1 year of experience with train the trainer, mentoring, coaching, and/or developing other instructional designers.

• Ability to lead the design process for different types of learning with staff partners, from idea generation to program development.

• A combination of People experience in the following areas is a plus: organizational design, program management, systems design and implementation, talent management, data analysis, leadership/staff development, or career pathing. 

• Professional Certifications related to Organization Development/L&D is a plus.

• Experience Launching an LMS platform is a plus

Qualifications: 

• Proven competence in instructional design that showcases understanding of evidence-based learning design, with ability to creatively design, deploy and operationalize innovative learning experiences and resources in various modalities.

• Ability to lead the design process for different types of learning with staff partners, from idea generation to program development.

• Willingness to work with AI (and similar technologies) within ethical boundaries.

• Comfortable and energized working in an ambiguous environment with demonstrated ability to achieve clarity for next steps and exercise decision-making skills

• Must have excellent communication skills (both oral and written)

• Ability to work well under pressure, adapt to changing circumstances, make decisions quickly, speak diplomatically to address difficult conversations and juggle multiple priorities simultaneously while meeting challenging and changing deadlines

• Demonstrated ability to manage complex operations, preferably within the L&D or HR field

• Self-starter who identifies problems, evaluates options, and initiates solutions

• Ability to navigate horizontally in the organization and create collaborative, cross-functional solutions

• Strong interpersonal skills and the ability to work well with others with demonstrated abilities in group facilitation, problem-solving, and consensus-building

• Ability to work effectively both independently and as a member of a team

• Ability to lead a conversation by asking specific questions to uncover valuable insights, leverage keen listening skills to explore and translate what isn’t always spoken, quickly analyze information, distill and prioritize next steps to move the work forward.  

• Ability to focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures.

 

Qualifications:

See above for qualifications details.

  

Language:

English (Required)

Education and Work Experience:

Bachelors

  

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.

Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here.